Management Assistant

Description

Position Summary: Coordinate telephone calls, provide support to General Management, and ensure smooth communication and courteous service to maintain the company's positive image. Key Responsibilities: 1. Direct support to General Management 2. Communication management and customer service 3. Participation in performance improvement and complaint analysis Answer incoming telephone calls and route them to the appropriate department or person, ensuring timely handling to expedite call traffic while consistently providing courteous service that contributes to maintaining the company's positive image, as well as delivering support services to General Management. **REQUIREMENTS** * **Academic Degree**: Bachelor’s degree in administrative fields or related disciplines. * **Experience**: 1–3 years * **Office Software Proficiency**: Basic **WE OFFER** * Biweekly salary payments. * Statutory benefits. * Grocery vouchers. * Restaurant vouchers. * Savings fund. * Credit union. **RESPONSIBILITIES:** * Answer telephone calls * Investigate customer needs and requirements * Maintain an updated directory * Track service complaints * Route calls and ensure they are attended to * Communicate customer requirements to internal departments of the company * Maintain the General Management Data Card up to date and follow up on action plans * Prepare information presentations for General Management * Analyze complaint reports * Attend to visitors * Perform all activities assigned related to branch and/or business performance improvement.