Field Technical Support

Description

Job Summary: We are seeking a Field Technical Support professional to diagnose, repair, and document failures in computing equipment, resolve IT-related service tickets, and ensure compliance with service level agreements. Key Highlights: 1. Committed to employee well-being and professional development (Top Employer) 2. Promoting flexible career paths and local innovation 3. Continuous training programs and certifications **Position: Field Technical Support** **Department:** Support **About Inetum** Inetum is an international agile digital consulting group. In the post-digital transformation era, our purpose is to enable each of the more than 27,000 people on our team to continuously renew themselves. With a presence in 19 countries, we promote flexible career paths, local innovation, and a healthy work-life balance. Additionally, Inetum has been recognized as a **Top Employer**, a certification validating our commitment to employee well-being, professional development, and excellence in talent management. **Job Description** We are seeking a candidate with experience in technical support. **Responsibilities:** * Diagnosing and repairing computing equipment, printers, multifunction devices, monitors, mice, keyboards, desktops, and laptops. * Deploying Windows 10 and Windows 11 images onto computing devices and all-in-one (AIO) systems. * Documenting failures, diagnoses, and solutions. * Resolving IT-related service tickets concerning computing equipment. * Ensuring compliance with service level agreements. * Returning defective parts and components. * Installing and managing backup equipment. **Requirements** Formal education is not mandatory; equivalent hands-on experience in technical support will be considered, including knowledge of: * One year of experience providing technical support for computing equipment. * Deploying operating system images onto computing devices and AIO systems. * Hard drive sanitization (Blancco). * Diagnosing and repairing equipment: Lexmark and Plustek printers, biometric devices, PIN pads, Macs, laptops, desktops, monitors, keyboards, etc. * Structured cabling knowledge (copper, Category 6 and above). * Replacing wall plates (outlets), jacks, RJ45 connectors, and cable pulling. * Knowledge of tools used for node testing and cable termination. **What We Offer** * Top Employer certification recognizing our talent management practices. * Continuous training programs and certifications. * Access to learning and professional development platforms. * A culture of innovation and collaboration. * Physical and emotional wellness programs. **Commitment to Equality** At Inetum, we foster an inclusive and equitable workplace. All candidates will be considered without distinction based on gender, identity, sexual orientation, age, ethnic origin, disability, or any other condition. Hiring decisions are based exclusively on skills, competencies, and values aligned with our organizational culture. Salary: $13,600.00 \- $14,000.00 per month Benefits: * Life insurance Workplace: On-site employment