RECEPTIONIST

Description

Position Summary: Provide friendly, efficient, and professional service to guests during check-in, stay, and check-out, ensuring a satisfactory experience and adherence to hotel standards. Key Highlights: 1. Friendly and professional guest service 2. Coordination with key hotel departments 3. Problem-solving ability and proactivity Deliver friendly, efficient, and professional service to guests during check-in, stay, and check-out, ensuring a satisfactory experience and compliance with hotel standards. **Main Responsibilities** * Perform guest check-in and check-out procedures. * Answer telephone calls, emails, and front desk requests. * Provide information regarding hotel services, rates, and local attractions. * Manage the reservation system and verify availability. * Promptly resolve guest inquiries, complaints, or issues. * Coordinate with departments such as housekeeping, maintenance, and food and beverage. * Handle cash collections, billing, and cashier operations. * Maintain order and cleanliness in the front desk area. * Comply with security protocols and internal policies. **Required Knowledge** * Basic computer skills (Excel, Word, email). * Hotel property management systems (PMS, preferred). * Customer service techniques. * Cash handling and payment terminals. * English proficiency: 60\-70 % **Skills** * Excellent service attitude * Effective communication * Teamwork * Organization and attention to detail * Problem solving * Stress management * Proactivity **Competencies** * Customer orientation * Responsibility * Honesty * Punctuality * Adaptability **Additional Requirements** * Availability to work rotating shifts (morning, afternoon, night) * Professional appearance * Fluency in Spanish and English Salary: $11,500\.00 \- $12,400\.00 per month Benefits: * Discounts and preferential pricing * Company parking * Free parking * Flexible working hours * Discounted cafeteria service * Complimentary uniforms Workplace: On-site employment