IT Support Technician-2

Description

Summary: This role involves installing, maintaining, and troubleshooting desktop/laptop hardware and software, computer peripherals, and office printers, and providing 1st line technical support. Highlights: 1. Opportunity to make a difference and invest in your growth at Flex. 2. Install, repair, and maintain personal computer and related systems. 3. Provide 1st line technical support for end-user IT issues. Flex is the diversified manufacturing partner of choice that helps market\-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. **Job Summary** --------------- **Summary:** The “**Technician, IT Support**” will be based in **…….**, reporting to …… This role will be In charge of installing and helping desktop/laptop hardware and software, computers peripherals, office printers and maintain PC assets. **Responsibilities:** * Performs the installation, repair, and preventative maintenance of personal computer and related systems. * Configure cellular phones for end users to meet corporate specifications * Assists in determining suitable software to meet user requirements. * Manage required supplies for printers (not to include paper). * Install software, patches, and updates on desktops, laptops. * Keep accurate tracking of all assets supported by Deskside. * Maintains PC assets in both a physical and logical manner and maintain its accurate tracking. * Provide 1st line technical support for end\-user’s computers hardware and software, printers, and its network connectivity. * Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end\-user’s computers. * Assist Network Administrator/Analyst to troubleshoot end\-users’ network\-related issues. * Interacts with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops. * Performs image builds for use on all desktop and laptops. **Qualifications:** * An associate degree is preferred or equivalent experience and training. * Typically requires a minimum of 2 years of related experience. * Working knowledge of PC architecture. * Advanced knowledge of Windows 10 and 11\. * Working knowledge of Active Directory, Mac OS, Android, and iOS. * Advance knowledge of imaging processes used for deployment of PCs in standard environments. * Microsoft Certified Systems Engineer a plus. * May have multi\-functional impact; has influence on different programs or areas. Assignments typically impact department, HUB and/or site level. **Job Category** ---------------- IT Required Skills: Optional Skills: Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).