Position Summary: Supervise and manage team activities at the branch, ensuring the implementation of protocols and customer service standards to increase profitability and control expenses. Key Highlights: 1. Ensure quality standards and compliance with business metrics. 2. Inventory management, product arrangement, and branch cleanliness. 3. Staff evaluation and identification of training needs. Farmacias del Ahorro is a 100% Mexican company dedicated to providing health and wellness services to all Mexicans. With an outstanding track record of over 30 years in the market, we have achieved steady and consistent growth, serving customers through our network of more than 1,500 branches and a large workforce of over 20,000 employees. We are the leading national pharmaceutical chain. Join our team! **Position Mission** The mission of this position is to supervise and manage activities carried out by the branch team, ensuring proper implementation of protocols and customer service standards. Supervise the flawless execution of current processes and policies, contributing through actions that increase profitability and control expenses. **Position Description** Key Responsibilities \- Ensure quality standards in service delivery, monitoring the flawless execution of team processes and activities. \- Ensure compliance with business-established metrics, generate sales reports, and conduct branch operational checklists. \- Implement actions to ensure inventory accuracy, product facing and arrangement, as well as branch order and cleanliness. \- Evaluate supervised staff through performance metrics, feedback sessions, and identification of training needs. Requirements \- Completed high school education. A bachelor’s degree in economics or administration is desirable. \- 2+ years of experience in customer service, point-of-sale operations, value management and administration, and personnel management. **Employee Type** Permanent **Work Model** On-site At Farmacias del Ahorro, we care about you — and want you to be well! We promote and verify the adoption of measures supporting equal opportunity and eliminating all forms of discrimination in any of our recruitment processes and workplaces. We will never request any payment as part of the recruitment process; please exercise caution and avoid fraud.