Customer Service Executive

Description

Job Description and Activity Details We are seeking a Customer Service Executive with a high level of English proficiency (minimum 90%). The selected candidate will be responsible for providing direct support to national and international clients, handling complaints, and following up on requisitions, ensuring a positive customer experience, resolving needs efficiently and providing operational customer support and order follow\-up in a manufacturing environment. This position serves as the primary communication link between customers and internal departments to ensure accurate order processing, timely deliveries, and customer satisfaction. ***Key Responsibilities*** * Serve as the main point of contact for assigned customers. * Handle calls, emails, and client requests in Spanish and English in a cordial and professional manner. * Receive, register, and follow up on complaints, ensuring timely and proper resolution. * Process client requisitions and coordinate with internal departments to meet requirements: planning and production, purchasing and materials, warehouse, quality, logistics and import\-export. * Maintain constant communication with clients to provide updates and solutions (order status updates related to production, delivery dates, shipments, and logistics). * Prepare incident reports and provide feedback to the corresponding area to improve processes. * Foster trust\-based relationships and customer satisfaction. * Support new customer and new product introductions. * Track action items, meeting notes, and follow\-ups with internal teams. * Develop and implement strategies for client account growth and drive revenue growth * Anticipate customer needs by following up with existing clients to offer new orders or additional services. Experience and Requirements ***Requirements*** * 1–3 years of experience in Customer Service, Order Management, or similar roles within a manufacturing or industrial environment. * English proficiency is indispensable (minimum 90% oral and written). * Strong verbal and written communication skills. * Ability to handle difficult situations with empathy and professionalism. * Basic knowledge of CRM systems or customer management platforms. * Results\-oriented and team player. * Experience coordinating with multiple internal departments. * Basic understanding of manufacturing and logistics processes. * Intermediate Excel skills. * Bachelor’s degree in business administration, Business Management, or a related field. ***We Offer*** * Competitive salary. * Legal and superior benefits. * Continuous training. Benefits * Benefits in accordance with the Federal Labor Law (LFT) * Cafeteria * cafeteria * Transportation * On\-site medical services **Number of Vacancies** 1 **Department** Administration **Employment Type** Permanent **Work Mode** In\-person **Shift** Day Shift **Working Hours** Full\-time **Schedule*** Full\-time * Morning Shift * Monday to Friday **Education** Bachelor’s degree with professional title **English** Spoken: Advanced, Written: Advanced **Age** 27 \- 45 years old **Willingness to Travel** No