Customer Quality Engineer

Description

Job Summary: The CQE protects the customer and the company by ensuring that products meet requirements, applicable standards, and field performance expectations. Key Highlights: 1. Manage customer complaints and ensure structured responses (8D, 5 Why) 2. Lead root cause analysis and coordinate corrective/preventive actions 3. Ensure compliance with automotive standards and customer requirements Job Description and Detailed Responsibilities **General Purpose of the Position:** *The CQE aims to protect the customer and the company by ensuring that products consistently meet specific customer requirements, applicable standards (e.g., IATF 16949\), and field performance expectations.* **Primary Functions and Responsibilities:** *********1\. Customer Complaint Management*** * *Receive, analyze, and respond to claims (0 km, warranty, field).* * *Ensure structured responses (8D, 5 Why, etc.).* ***2\. Problem Resolution*** * *Lead root cause analysis.* * *Coordinate effective corrective and preventive actions.* * *Validate elimination of recurrence.* ***3\. Direct Customer Interface*** * *Represent the company before OEMs or Tier 1\.* * *Maintain clear, timely, and professional communication.* ***4\. Quality Performance Monitoring*** * *Track KPIs such as PPM, field incidents, sorting costs.* * *Drive data-based continuous improvement.* ***5\. Customer Protection*** * *Implement immediate containment actions (sorting/firewalls).* * *Ensure non-conforming product does not reach the customer.* ***6\. Compliance with Requirements*** * *Ensure compliance with automotive standards and specific customer requirements (CSR).* Experience and Requirements **Position Requirements:** * **Education:** *Completed degree in Industrial Engineering, Electronics, Mechanical Engineering, or related field* * **Experience:** *3\-5 years of experience in high-volume manufacturing, electronics (preferred)* * **Languages:** *Advanced English* **Technical Knowledge:** *AIAG Core Tools, 8D’s, Basic Quality Tools, Minitab, Microsoft Office, Basic Statistics, Shainin RedX or Six Sigma (Preferred)* **Soft Skills:** *Effective communication, Conflict management, Critical thinking, Customer orientation, Teamwork, Leadership without authority, Time and priority management, Emotional intelligence, Adaptability, Attention to detail, Proactivity, Resilience,* **Organizational Competencies:** *1\. Process Management (Ability to understand, follow, and improve internal quality processes), Results Orientation (KPIs), Planning and Organization, Risk Management, Data-Driven Decision Making, Cross-Functional Coordination, Continuous Improvement, Operational Discipline* **Other** *Flexible working hours and willingness to travel* . Benefits * Benefits according to the Federal Labor Law (LFT) * Life insurance * Savings fund * Medical expense insurance * Annual bonuses * Inflation adjustment plan * On-site medical services * Cafeteria * Benefits exceeding legal requirements **Number of Vacancies** 1 **Department** Engineering **Employment Type** Permanent **Work Mode** On-site **Shift** Day **Working Hours** Full-time **Schedule*** Full-time **Education** Professional degree with title **English** Spoken: Advanced, Written: Advanced **Willingness to Travel** No