Customer Service Executive

Description

Position Summary: We are seeking a professional to serve as a key liaison between the company, agents, and customers, providing administrative and operational support to strengthen the customer experience. Key Highlights: 1. Point of contact among agents, customers, and the company. 2. Administrative and operational support to enhance the customer experience. 3. Excellent communication, organization, and customer service. **Job Description:** Position Summary: We seek a professional with outstanding communication, organizational, and customer service skills. This role serves as a key liaison between the company, agents, and customers, ensuring smooth communication, timely assistance, and efficient follow-up on insurance programs and products. The primary objective is to provide administrative and operational support that strengthens the customer experience and agent relationships. Main Responsibilities * Serve as the point of contact among agents, customers, and the company. * Communicate news, updates, and product or program launches. * Follow up on customer and agent requests, clarifications, and claims. * Coordinate the delivery of documentation and information required by all parties. * Support the organization of events, training sessions, or agent engagement activities. * Maintain updated records in internal databases. * Ensure adherence to response timeframes and quality standards in service delivery. Requirements * Bachelor’s degree in Administration, Communication, Business, or related field. * Prior experience in customer service, administrative support, or the insurance industry. * Excellent verbal and written communication skills. * Strong organizational, planning, and follow-up abilities. * Proficiency in digital tools and Microsoft Office suite. * Intermediate or advanced level of English. * **Valid visa.** Key Competencies * Customer service orientation. * Collaborative teamwork. * Assertive communication. * Proactivity and problem-solving ability. * Organization and attention to detail. Salary: $1\.00 \- $2\.00 per month Language: * English (Mandatory) Work Location: On-site employment