External Housing Coordinator

Description

Summary: The External Housing Coordinator manages external accommodations, ensuring a positive stay for foreign employees and visitors through guest management, maintenance coordination, and customer service. Highlights: 1. Manage external apartments for foreign employees and visitors 2. Coordinate maintenance, housekeeping, and inspections 3. Ensure positive resident experience through customer service **Job Purpose** * Manage external apartments and houses to provide safe, clean and well\-organized lodging for foreign employees and visitors. **Job Summary** * The External Housing Coordinator is responsible for allocation and check\-in/out of guests, maintaining cleanliness and upkeep of external accommodation, enforcing housing rules and policies, coordinating maintenance and housekeeping, handling complaints and payments, and ensuring a positive stay experience for residents. The role requires close coordination with property managers, janitorial staff and vendors, and timely communication with residents and WMX stakeholders **Key Responsibilities** * Guest Management * Assign rooms and maintain accurate guest registration and occupancy records. * Perform check\-in and check\-out procedures; issue and safeguard room keys. * Compute guest cost centers, verify check\-in/out dates and billing details. * Maintenance, Housekeeping \& Inspections * Coordinate regular cleaning of rooms and common areas; request and manage purchase of cleaning supplies and consumables. * Schedule and coordinate maintenance work with janitors, contractors and external property managers. * Conduct periodic inspections of apartments and common areas to ensure standards are met. * Rules, Compliance \& Discipline * Communicate housing rules and policies clearly to all residents. * Monitor compliance and apply appropriate sanctions for rule violations following established procedures. * Customer Service \& Complaints * Respond promptly to resident complaints, damage reports and suggestions; follow up to resolution. * Maintain a professional, customer\-oriented approach to resident relations. * Administration \& Payments * Process payments for rents and services; ensure records are accurate and timely. * Maintain documentation related to reservations, billing, maintenance and incidents. **Required Experience** * English: Upper\-Intermediate (verbal and written). * Minimum 2 years customer service experience. * Minimum 2 years experience with booking and payment systems. * Minimum 2 years administrative experience; front desk or hotel front desk experience preferred. **Professional Skills** * Strong communication, teamwork and organizational skills. * Attention to detail, problem\-solving ability and time management. * Customer service oriented with ability to handle difficult situations calmly. * Familiarity with travel regulations is an advantage. Sueldo: $1\.00 \- $2\.00 la hora Beneficios: * Caja de ahorro * Seguro de gastos médicos mayores * Servicio de comedor * Vales de despensa Idioma: * Inglés (Obligatorio) Lugar de trabajo: Empleo presencial