CUSTOMER SERVICE ANALYST

Description

Job Summary: COMBUSERVICIOS is seeking a Customer Service Analyst to optimize customer experience and operational efficiency through strategies and methodologies. Key Highlights: 1. Manage customer requests, clarifications, and incidents 2. Implement customer service strategies to enhance user experience 3. Opportunity for professional development **COMBUSERVICIOS is seeking a CUSTOMER SERVICE ANALYST in Tijuana, Baja California** --------------------------------------------------------------------------------- **Customer Service Analyst** ----------------------------------- Are you passionate about delivering exceptional experiences and designing strategies that improve customer relationships? This opportunity is for you! ### **Job Objective** Provide comprehensive customer service, ensuring customer satisfaction by implementing strategies, methodologies, and best practices that optimize experience, incident resolution, and operational efficiency. ### **Key Responsibilities** * Manage and follow up on customer requests, clarifications, and incidents. * Implement customer service strategies to enhance user experience. * Apply service methodologies (continuous improvement, customer experience, etc.) to optimize processes. * Analyze request trends and generate improvement proposals. * Coordinate with internal departments for efficient case resolution. * Measure service indicators (KPIs) and propose corrective actions. * Effectively manage communication with customers and suppliers. ### **Requirements:** * Experience in customer service or customer support. * Knowledge or experience in customer service strategies and methodologies. * Analytical ability, problem-solving skills, and decision-making capability. * Excellent communication skills and customer focus. * Teamwork orientation and proactive attitude. ### **We Offer** * Opportunity for professional development * Weekly salary \+ statutory benefits \+ additional benefits **Apply by submitting your CV** **Desired Education Level:** Bachelor's degree \- completed **Desired Experience Level:** Expert level **Departmental Function:** Human Resources **Industry:** Oil and Gas **Skills:** * organization and planning * communication * results-oriented *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0f46545200005200c5f556\&source\=indeed*