Planner/Scheduler II

Description

Summary: This role involves managing and monitoring order schedules, resolving production issues, acting as a key customer contact, and coordinating with various departments to ensure timely order completion. Highlights: 1. Manage and monitor order schedules and releases 2. Act as a primary customer contact for orders and returns 3. Collaborate across departments to resolve issues and optimize processes Load schedule and release orders per schedule review process, which may be defined by the Supply Chain Planner or Supply Chain Analyst. Monitor the status of planned and released orders through shipment and invoice payment. Expedites or resolves issues that delay production schedules. Acts as the customer focus team key contact for receipt and entry of new orders, change orders and net change analysis from customers. Works with Planner on material analysis per defined guidelines in order to establish a schedule for each order. Processes component and non\-inventory order entries and invoices as needed. Monitors material status on upcoming orders and flag and release orders as daily release schedule is defined. Monitors all orders to assure timely completion to promise date and escalate/resolve issues that may prevent timely delivery of orders. Acts as focal point for Production, Product Engineering, Kit\-pull, Shipping and Purchasing for any issues related to priorities, holds, throughput or capacity issues, part shortages or engineering changes on released orders. Assists the Planning Manager or Master Planner, as needed, regarding development of, or changes to, Planning or Scheduling processes. Participates in analysis and management of WIP, Finished Goods and Component inventory levels Works with Project Management, as assigned, to process project orders, track order to completion, analyze project costs and prepare and process project invoicing and closing. Acts as the primary customer contact for all return issues, as assigned: Process Return Material Authorization (RMA) issue, return routing changes, return receipt and issue, return cost analysis and tracking of returns through shipment and invoicing per defined guidelines. Works with Finance to investigate and resolve Accounts Receivable issues. Assists other team members, as needed, to ensure customer needs are met.