Receptionist / Night Auditor

Description

Position Summary: We are seeking a Receptionist to register guests, manage information, reservations, payments, billing, and serve as a liaison between departments, delivering excellent customer service. Key Highlights: 1. Excellent customer service and guest stay management. 2. Conflict and incident resolution and security management. 3. Communication, organizational, and multitasking skills. **Full Job Description** **Receptionist** **Person responsible for registering guests upon arrival, providing all types of information requested, processing room payments and billing, and acting as a liaison among various hotel departments.** **Responsibilities:** PROVIDE EXCELLENT CUSTOMER SERVICE GUEST CHECK-IN HOTEL INFORMATION MANAGE RESERVATIONS AND CANCELLATIONS RESOLVE CONFLICTS AND INCIDENTS PROVIDE TOURIST AND RELEVANT INFORMATION MANAGE HOTEL SECURITY AND ACCESS MANAGE GUEST EXPENSES AND PROCESS CHECK-OUT **Profile:** * **Bachelor’s degree / technical degree in Tourism Management or related field** * **English proficiency: Intermediate (preferred)** * **Outstanding communication, organizational, and multitasking skills** * **Ability to work under pressure.** * **Proficiency in Microsoft Word and Excel** **Schedule:** Job type: Full-time **Benefits:** * Complimentary uniforms * Employee cafeteria **Work Shift:** * Rotating * 8-hour shift Experience: * Hotel industry experience preferred Work Location: On-site employment Job Type: Full-time, Indefinite-term Salary: $9,000.00 \- $9,999.90 per month Benefits: * Cafeteria service * Complimentary uniforms Relocation/Moving Ability: * Paraíso, Tab.: Able to commute to work without difficulty or plan relocation prior to starting work (Mandatory) Education: * Completed high school (Mandatory) Experience: * Cash handling experience: 1 year (Mandatory) Work Location: On-site employment