Call Center Trainer

Description

Job Summary: We are seeking a Call Center Trainer with experience as a sales coach, proficiency in monitoring tools and CRM systems, and strong communication and leadership skills. Key Highlights: 1. Call Center Coach role with a sales focus 2. Metrics analysis and report generation 3. Ability to motivate and work with diverse teams **Different Technologies SAPI de CV is looking for a Call Center Trainer in Analco \- Puebla, Puebla** ----------------------------------------------------------------------------------------------- **Position: Nesting Coach** **Requirements:** * Minimum 6 months of experience as a Coach, preferably in sales or service areas * Proficiency in monitoring tools and CRM software * Ability to analyze metrics and generate reports * Effective communication and leadership * Ability to motivate and work with diverse teams * Conflict resolution and management of critical situations **We Offer:** * Monthly salary: $11,000 gross * Productivity bonus: up to $10,\* **turnover, quality, and efficiency**. * Major medical expense insurance * Life insurance * Statutory benefits * 25% vacation bonus 15 DAYS OF CHRISTMAS BONUS * **Schedule:** Monday to Friday, 9:00 AM to 7:00 PM Saturday shift once or twice per month (half-day): 9\-2 **Location:** 8 Sur Street \#705, Barrio de Analco neighborhood, ZIP Code 72500, Puebla, Puebla **Desired Education Level:** High School (Upper Secondary) **Desired Experience Level:** Entry Level **Departmental Function:** Customer Service **Industry:** Call Centers / Telemarketing *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69976aa63b00004300cf16ad\&source\=indeed*