Monitoring Analyst (Network Operations Center)

Description

Job Summary: Inpro Telecom is seeking a Monitoring Analyst for its NOC, responsible for ensuring the stability and proper operation of the telecommunications infrastructure. Key Highlights: 1. Opportunities for professional growth and development 2. Bachelor's degree in Telecommunications Engineering, Systems Engineering, Electronics, or related fields 3. Minimum 6 months of experience in a similar position Inpro Telecom, a leading company in the telecommunications sector, is looking for a **Monitoring Analyst** for our NOC (Network Operations Center) to join our team with the objective of monitoring the telecommunications infrastructure, identifying and resolving network issues, and ensuring continuous service availability. **Responsibilities:** * Operate, monitor, and ensure the stability and proper functioning of services. * Proactively detect service failures and work toward their prompt resolution. * Provide support to resolve technical issues related to service failures. * Document and track incidents for each service until the reported failure is satisfactorily resolved. * Prepare requested reports with quality, delivered on time and as required. * Deliver high-quality call handling with excellent customer service. **Requirements:** * Bachelor's degree in Telecommunications Engineering, Systems Engineering, Electronics, or related fields. * **Availability to rotate 12-hour shifts /** ***Availability of time.*** * Minimum 6 months of experience in a similar position. * Intermediate theoretical knowledge of Optical Fiber. * Ability to work under pressure and on rotating shifts. * Strong communication skills and ability to work effectively in a team. **We Offer:** * Competitive salary based on experience. * Statutory benefits. * Hybrid work arrangement (50% onsite / 50% remote). * Opportunities for professional growth and development. Employment Type: Full-time, Indefinite-term Salary: $12,000.00 per month Benefits: * Option for an indefinite-term contract * Remote work Work Location: Onsite employment