Job Summary: Provides administrative and operational support for the management of medical expense insurance policies and procedures, delivering efficient customer service. Key Highlights: 1. Administrative and operational support role in insurance management. 2. Telephone, email, and in-person customer service. 3. Tracking of requests, reimbursements, and authorizations. **Medical Expense Assistant – Insurance Sector** **Location:** Viveros, CDMX **Position Type:** Full-time **Work Modality:** On-site **Working Hours:** Monday to Friday, 9:00 a.m. to 6:00 p.m. **Job Description** An **insurance sector** company is seeking a **Medical Expense Assistant** to provide administrative and operational support in managing policies, procedures, and customer service related to medical expense insurance, ensuring timely and efficient service. **Responsibilities** * Customer service via telephone, email, and in person. * Support in processing **medical expense insurance** procedures. * Review and tracking of requests, reimbursements, and authorizations. * Data entry and updating of information in systems and electronic files. * Filing and control of medical and administrative documentation. * General administrative support to the department. * Follow-up on requests with insurers and providers. * Control and organization of customer files. **Requirements** * **Minimum 1 year of experience in medical expense insurance (mandatory).** * Experience in administrative tasks (preferred). * Basic knowledge of insurance processes and customer service. * Excellent service attitude and customer interaction skills. * Organizational skills and ability to handle multiple tasks. * Partial or ongoing high school education (preferred). **We Offer** * Gross monthly salary: **$9,000 – $9,945** * Bi-weekly payments. * Statutory benefits. * Life insurance. * 100% payroll registration. * Fixed working hours, Monday to Friday. **Benefits** * Life insurance. * Stable working hours. * Excellent work environment. Position Type: Full-time Salary: $9,000.00 – $9,945.00 per month Benefits: * Flexible schedules * Life insurance Application Question(s): * In what type of insurance sector company have you worked? * Have you performed administrative functions supporting management or executives? * Do you have experience or knowledge in the insurance sector? Work Location: On-site employment