Account Manager Puebla

Description

Job Summary: Responsible for managing and growing business with clients, ensuring billing, collections, and customer satisfaction, and supporting Site Leadership in forecasting and budgeting processes. Key Highlights: 1. Manages client negotiations for business growth 2. Ensures billing and collection of services 3. Acts as owner of the Customer Experience Management Survey Tool Account Manager Puebla Apply Now About DHL DHL Supply Chain Logistics Leader Job Description Prepare and track quotations requested by clients, following DHL’s Sales to Contract process to secure new business opportunities that drive account revenue growth. Manage and track the Customer Relationship Management tool (Salesforce) to provide organizational visibility into the aforementioned quotations. Track the release of Purchase Orders issued by clients to enable timely billing for services rendered. Collaborate with the Commercial Team (DNN\-Commercial) to ensure all required documents and supporting materials are in place to release services and properly manage revenue. Ensure accurate and timely billing for services provided to clients, as well as proper and timely collections. Support Site Leadership in monthly forecasting, budgeting, and revenue provisioning processes, based on commercial negotiations conducted with clients. Manage, track, and act as owner of the Customer Experience Management Survey Tool (Customer Gauge CXM) to coordinate submissions and responses from our key client with the broader DHL Puebla leadership team. Requirements Education: Bachelor’s degree in Business Administration, Industrial Engineering, Logistics Engineering, or related field. Work Experience: Logistics, Finance, Transportation, Business Development, Account Management. Languages: Spanish 100% / English 85%. Skills: Negotiation 75% / Conflict Resolution 75% / Decision Making 75% / Teamwork 75% / Leadership 75% / Working Under Pressure 75% / Communication 75% / Change Management 75% / Strategy Development 75% / Customer Service 75%. Responsibilities Conduct negotiations with new and/or existing clients to ensure business growth within the account (NB). Conduct negotiations with existing clients to ensure business continuity within the account. Approve technical and economic feasibility studies for new services to ensure value-driven proposals. Oversee the launch of new projects to ensure timely and successful implementation. Ensure company cash flow through effective client collections management. Monthly tracking of revenue forecasts. Track and secure monthly resource allocation with the team to ensure service continuity and enable billing for such services. Submit financial proposals in response to client service tenders. Identify the current client’s strategy and develop internal strategies to support the client’s objectives. Monitor client satisfaction. JOB IDMX17558 COUNTRYMexico CITYPuebla CATEGORYSales and Business Development