Tracking Advisor

Description

Job Summary: We are seeking a Tracking Advisor to provide timely customer service and tracking support, resolve inquiries, and inform customers about the status of their shipments, with an emphasis on service quality. Key Highlights: 1. Customer tracking and advisory support role. 2. Not a sales position; service-oriented. 3. Requires strong verbal communication skills and a service-oriented attitude. A logistics company is seeking a **Tracking Advisor** to provide timely customer service and tracking support, resolve inquiries, and inform customers about the status of their shipments. **Main Responsibilities** * Follow up with customers * Provide advisory support and information regarding shipments and packages * Conduct quality assurance calls * Address customer inquiries regarding package status * Follow up on claims and clarifications * Deliver clear and courteous customer service * **This is not a sales position** **Requirements** * Gender: Unrestricted * Availability to work * Strong verbal communication skills * Service-oriented attitude * Excellent customer service skills **Work Schedule** * Part-time * 6-hour shifts * Monday through Sunday * Rotating shifts * One weekday day off **We Offer** * Weekly payment. * Base salary: **$2'212\.00 MXN per week** (with applicable IMSS and ISR withholdings, if any) * Statutory benefits. Employment type: Full-time Salary: $2,212\.00 per week Education: * High school diploma (incomplete or in progress) (Preferred) Experience: * Customer service: 1 year (Preferred) Workplace: On-site employment