Application Support Specialist

Description

Job Summary: We are seeking an Application Support Specialist to ensure the availability and operational continuity of applications in the automotive sector. Key Highlights: 1. Support for production applications with a focus on advanced diagnostics. 2. Collaboration with production and coordination of support levels. 3. Opportunity to work with technology in the automotive sector. **Who Are We?** At **Qvitek Software**, we have a strong track record in developing and implementing technological solutions for diverse industries. Our commitment to innovation and quality drives us to seek top talent to continue transforming processes through technology. We are looking for an **Application Support Specialist** for automotive sector projects with the following characteristics: **Objective:** Ensure the availability, stability, and operational continuity of Shopfloor production applications by serving as the first point of contact with Production, performing advanced technical diagnostics of operating systems, log analysis, preventive monitoring, incident management, and coordination with Level 2 and Level 3 support—ensuring compliance with established service-level agreements (SLAs). **Education:** Bachelor’s degree in Computer Systems Engineering, Information Technologies, Computer Science, or a related field. **Experience:** * Minimum 2\-3 years of experience supporting production applications. * Incident diagnosis. * Monitoring and operational continuity. **Management Skills:** * IT Service Management (ITIL) * Documentation and report generation. * Proficiency with ticketing tools. **Technical Knowledge:** * Windows XP, 7, 8, 10 in production environments * Diagnosis and analysis of: Windows services, system processes, boot sequence, and availability * Basic operating system administration. * Log analysis and diagnostics: Windows and SFIT applications. * Backup, virtualization, and recovery. * Knowledge of high-availability architectures. * Database querying at the read level: SQL / Queries * Backup tools (Acronis, Veeam) * Remote connectivity (NetSupport, or others defined by the client) * BCP/Continuity **Soft Skills:** * Results-oriented * Problem-solving * Adaptability * Effective communication * Self-directed learning * Collaborative teamwork * Planning, organization, and follow-up * Security-focused mindset * Continuous improvement **Certifications:** ITIL® 4 Foundation. **Schedule:** * Monday to Friday, rotating shifts * ***On-site: Silao, Guanajuato*** * Statutory benefits * Ongoing training * Punctuality and attendance bonus * Performance-based bonus * Performance Management If you meet the profile, please send your CV to: **yadelit.mora@qvitek.com** **Statutory Benefits:** * IMSS * INFONAVIT * AFORE * Year-end bonus (Aguinaldo) Salary: $12,000\.00 \- $15,000\.00 per month Work Location: On-site employment