Digital Sales Advisor

Description

**1. Position Objective** Efficiently handle, filter, and manage all information requests and quotations received through digital channels (primarily WhatsApp), providing flawless follow-up to convert the maximum number of prospects into confirmed reservations. **Base salary + commissions** **2. Key Responsibilities** * **First-Line Support:** Serve as the first point of contact for all digital traffic, responding to messages promptly and professionally. * **Volume Management:** Efficiently manage a high volume of interactions (approximately 800 leads per month), categorizing customers according to their rental intent. * **Sales Closing:** Provide accurate information, overcome objections, and guide customers to reservation closure. * **Tracking and Recordkeeping:** Capture customer data and reservation details in the company's management software. * **Follow-up:** Re-engage prospects who did not close during the initial interaction to attempt recovery of the reservation. **3. Requirements and Experience** * **Experience:** Minimum 1 year in digital sales, customer service via chat (WhatsApp Business, social media), or call centers. * **Technical Skills:** Proficient use of digital tools, ability to quickly learn new management software, and excellent typing/writing speed on both keyboard and mobile devices. * **Writing Skills:** Impeccable spelling and grammar. **4. Key Competencies (Soft Skills)** * **Results Orientation:** Strong motivation to achieve conversion targets and maximize commission-based income. * **Frustration Tolerance:** Ability to maintain courteous behavior even with difficult or indecisive customers. * **Organization:** Ability to keep track of multiple simultaneous conversations without losing focus. Salary: Starting at $13,409.80 per month Benefits: * Salary increases * Employee discount * Discounts and preferential pricing * Free uniforms * Grocery vouchers Workplace: On-site employment