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Job Summary: Responsible for executing defined end-user account procedures, data maintenance, and basic user support. Key Highlights: 1. Ability to follow defined policies and procedures. 2. Exposure to cloud platforms and access provisioning. 3. Quick learning ability and capacity to adapt to new technologies. Description and details of responsibilities **Accountabilities:** * + Executing defined end\-user account add/change/delete and disable procedures on our internal computing systems. + Responsible for completing daily, monthly and on\-demand data maintenance assignments as required. + Interaction with the Service Desk and End users for basic user support issues relating to access fulfillment. **Qualifications: (Specific for this job)\*** **Knowledge and Skills** * Ability to accurately follow a defined set of policies and procedures * Operate under the supervision of others * Must have strong written communication skills * Understands basic technical concepts of Active Directory, e\-mail and possesses an ability to use other Microsoft based productivity applications. * Exposure to cloud platforms and access provisioning on cloud platforms * Quick learner, and ability to scale on new technologies as required Experience and Requirements **Experience** * Associate degree in a computing-related field, business or related discipline required. **Competencies** * Must follow and execute well\-defined processes and procedures * Must utilize standard request and ticketing systems * Provides first level support for user issues utilizing documentation as well as other sources * Do the right thing, and ability to work under pressure. * Maintain the required level of confidentiality and trust Benefits * Benefits according to the Federal Labor Law (LFT) Apply for this position directly through our portal APPLY **Number of vacancies** 2 **Department** Information Technology / Systems / IT / Programming / Software **Employment type** Permanent **Work mode** On-site **Shift** Night **Working hours** Full-time **Schedule*** Full-time **Education** Bachelor's degree with professional title **English** Spoken: Intermediate, Written: Intermediate **Willingness to travel** No
