**COSMORED PUERTO VALLARTA** Company dedicated for over 15 years to providing residential solutions in Internet and cable television services, as well as comprehensive and integrated communication solutions for businesses, hotels, hospitals, universities, and others, equipping them with the latest technologies emerging in the telecommunications market. ***We are seeking:*** **Telephone Customer Service and Technical Support Agent** **Requirements:** * High school diploma * Experience: * Minimum of 6 months to 1 year of experience in customer telephone service positions (call center) or technical support. * Experience in the telecommunications sector or internet service providers. * Ability to work under pressure * Teamwork * Flexible availability **Responsibilities:** * Professionally and empathetically receive and manage incoming customer calls. * Identify and understand customer needs, inquiries, or issues. * Accurately and thoroughly record each incident in the system. * Telephone technical support. * Work order referrals We offer: Salary * $10,500 to $13,500 * Statutory benefits * Punctuality and attendance bonuses Job type: Full-time, Indefinite duration Salary: $10,500.00 \- $13,500.00 per month Work location: On-site position