*This job posting originates from the Talenteca.com job board* ### **Job Opening from IT Recruitment Company in Tlalnepantla de Baz, State of Mexico** **Who Are We?** * Excellent work environment, flexibility, and real career growth; we are market leaders in on-premise and cloud-based IP solutions, working closely with brands such as Cisco, Microsoft, Avaya, etc. Currently, we are restructuring our solution portfolio and service strategy; therefore, we are seeking an On-Site Technical Support Engineer or Collaboration Support Engineer specializing in Cisco Webex Unified Communications. **Why Join Us?** We focus on people and their professional development, offering extensive training, an outstanding work environment, and support for work-life balance. With us, you will have the opportunity to: * Receive training across various technologies, especially Unified Communications * Receive coaching and leadership development from project managers * Gain experience in client and service management **Our Offer** Financial stability and solidity, genuine professional development and growth, a great work environment, certifications, and mobility options — our offer includes: * **Base Salary**: MXN 20,000 (net), direct employment contract, and statutory benefits plus additional perks. * **Working Hours**: Monday to Friday, 9:00 AM – 7:00 PM * **Work Location**: Tlalnepantla, State of Mexico. **What Are We Looking For?** * Minimum 2 years’ experience in any of the following roles: on-site Unified Communications support, remote collaboration support, technical support for Unified Communications, collaboration Help Desk, Unified Communications service desk, collaboration support engineer, Cisco Webex support engineer / NOC engineer, Level 1 (L1) support engineer. * 1–2 years’ experience providing support, troubleshooting, and resolving Level 1 incidents for videoconferencing solutions including Cisco Webex, Call Manager, Jabber, Spark, Cisco Room Kit Mini, Room Kit, and Room Kit Plus (on-premise or cloud), or Google Workspace / Google Meet. * 1–2 years’ experience managing user provisioning (onboarding/offboarding), handling PBX systems, telephone switches, installing and configuring IP telephony, and deploying Cisco software-based conferencing solutions. * Performing daily checklists for meeting rooms or videoconferencing systems. Managing documentation (e.g., Completed Work Reports, Resolved Tickets, Visit Log Management for Meeting Rooms, etc.) * Basic knowledge of networking equipment, switching, routing, wireless technologies, and Cisco collaboration solutions. * Familiarity with ticketing systems, incident monitoring platforms, and Help Desk / technical support platforms such as Tivoli, System Center, Zendesk, WhatsApp Gold, etc. **Required Education Level:** Bachelor’s degree (incomplete) **Required Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Webex, Jabber, CUCM, Cisco * Call Manager, Spark, Room Kit * VoIP, PBX, IP Telephony, Networks * Video Conferencing, CU, UC * Router, Switch, Links, Room *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6938723a5a000032008e8085&source=indeed*