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Job Summary: Provide customer service and follow-up through digital and telephone channels, ensuring an efficient and professional service experience that strengthens customer satisfaction and loyalty. Key Highlights: 1. Multichannel customer service (Facebook, WhatsApp, telephone) 2. Resolution of inquiries, promotion management, and after-sales support 3. Opportunity for professional growth and development Job Objective Provide timely customer service and follow-up through digital and telephone channels, ensuring an efficient, clear, and professional service experience that strengthens customer satisfaction and loyalty. **REQUIREMENTS:** * Minimum education: Completed high school diploma * Experience: Minimum 1 year in customer service (mandatory). * Intermediate proficiency in Microsoft Office. * Impeccable spelling (essential for this position). * Fast and accurate typing (mandatory). * Experience in e-commerce retail stores (preferred) * **Reside near the Zone** **RESPONSIBILITIES:** * Provide excellent service to our customers! Resolve inquiries via Facebook, WhatsApp, and telephone. * Provide detailed information about our promotions, discounts, and more. * Manage returns and warranties to ensure customer satisfaction. * Handle databases and prepare reports to improve our processes. * After-sales processes **WHAT ARE WE LOOKING FOR IN YOU?** * Strong writing skills * Organizational skills * Ability to efficiently solve problems. * Capacity to work collaboratively and contribute ideas. * Initiative and strong desire to grow with us. **WE OFFER:** * Monthly salary: $9,500 MXN * Monthly bonus: $1,000 MXN * Statutory benefits. * Rotating schedules: **Monday to Friday: 8 AM–5 PM, 9 AM–6 PM, and 11 AM–8 PM; Saturdays: 9 AM–3 PM and 3 PM–9 PM; Sundays: 9 AM–3 PM** * **Work location: Xochimilco Center** Salary: $9,500.00 MXN per month Workplace: On-site employment
