CUSTOMER SERVICE

Description

Position Summary: We are seeking a Customer Service Representative to provide information, resolve customer inquiries, complaints, and incidents, and meet performance indicators. Key Responsibilities: 1. Resolve customer inquiries, complaints, and incidents 2. Meet performance indicators 3. PC proficiency and excellent spelling **TELMOV GROUP** A PROUDLY MEXICAN COMPANY WITH OVER 23 YEARS IN THE MARKET, PROVIDING SERVICES FOCUSED ON MOBILE TELEPHONY We are looking for **CUSTOMER SERVICE** representatives to join our team. **REQUIREMENTS:** * Education: Completed high school diploma * Experience: At least 1 year in a similar position * PC proficiency * Excellent spelling * AVAILABILITY OF TIME. **RESPONSIBILITIES:** * Provide information regarding financing details * Promptly resolve customer inquiries, complaints, and incidents (via WhatsApp and phone) * Meet performance indicators (call duration, quality, satisfaction, etc.) **LOCATION:** * Xochimilco, CDMX **SCHEDULE:** * Rotating shifts: (9 AM \- 6 PM / 10 AM \- 7 PM / 11 AM \- 8 PM or 1 PM \- 10 PM) * Changes weekly * FIXED DAY OFF ON WEDNESDAY **WE OFFER:** * $10,000 monthly * Performance indicator bonus ($2,000 monthly) * Bi-weekly payment * Statutory benefits **IF INTERESTED, APPLY THROUGH THIS CHANNEL OR SEND A WHATSAPP MESSAGE WITH YOUR RESUME TO 56\-47\-14\-46\-34!** Employment type: Indefinite-term contract Salary: $10,000\.00 \- $12,000\.00 per month Benefits: * Transportation allowance or service * Option for indefinite-term contract Workplace: On-site employment