ATM Account Manager

Description

Position Summary: ADS is seeking an ATM Account Manager to supervise projects, analyze customer needs, and lead teams, ensuring continuous improvement in technology services. Key Highlights: 1. Leadership in project and team management 2. Customer needs analysis and continuous improvement 3. Coordination and communication for task execution **ADVANCED DATA SERVICES S.A. DE C.V. is seeking an ATM Account Manager in Tlalpan, Ciudad de México** ------------------------------------------------------------------------------------------------ **ADS**, a leading company providing Information Technology Services, invites you to join its team! ***Position Title: ATM Account Manager*** ***Work Schedule: Monday to Friday, 09:00 to 18:00*** ***Salary:****$22,000 MXN per month, tax-free* ***Main Job Responsibilities:*** * Supervise and ensure work is executed within the agreed timeline, budget, and specifications defined with the client. * Analyze and assess customer needs, ensuring they consistently align with the project scope. * Provide and promote leadership to the team by coordinating activities that ensure correct tasks are executed at the appropriate time, fostering a work environment built on trust, open and frank communication, cooperation, and professionalism. * Manage project resources (including equipment and personnel). * Manage project risks. * Responsible for issuing clarifications regarding branch SLAs. * Coordinate and maintain excellent communication with the entire team, especially with the help desk coordination and supervision, to establish action plans when necessary. * Responsible for ensuring continuous project improvement. * Participate in operational and executive meetings, always analyzing monthly results and guaranteeing continuous improvement (follow-up on meeting minutes). ***Knowledge Requirements:*** * Advanced English, Microsoft Project, Office Suite, Advanced Excel proficiency (mandatory), Advanced PowerPoint proficiency (mandatory), Outlook, Teams, experience using service desk platforms, experience in IT projects (banking sector). ***Competencies:*** * IT Governance, Risk Management, Project Management (SCRUM/PMI), ITIL Processes, Team Leadership. **Desired Education Level:** Bachelor’s degree or higher \- completed **Desired Experience Level:** Mid-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Assertive communication * Responsibility * Customer interaction * Teamwork * Request follow-up *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69d6e2fe5800003700fbb076\&source\=indeed*