Senior BPM Process Analyst

Description

Job Summary: Design, document, and optimize end-to-end Customer Journeys and system processes, ensuring alignment with customer experience and business objectives. Key Highlights: 1. Customer Journey and system process design and optimization. 2. Focus on digital efficiency and reduction of operational friction. 3. Application of Scrum and Design Thinking methodologies. Senior Process Analyst / BPM Lead (Digital Processes and Systems) A telecommunications company is currently seeking a **Senior Process Analyst / BPM Lead** for a project-based engagement. ***Job Objective:*** Design, document, and optimize end\-to\-end Customer Journeys and system processes, ensuring alignment with customer experience, business objectives, and regulatory guidelines to reduce operational friction and enable digital efficiency. **What Do You Need?** \- Degree in Business Administration or related field \- Minimum 3 to 6 years of experience as a Senior Process Analyst \- Knowledge of: Scrum methodology, Design Thinking, ISO standards, ISO standards \- Software: Visio, Miro, Jira, Office 365 **We Offer:** * Monday to Friday work schedule * Working hours: 9:00 am \- 7:00 pm * Two-hour lunch break * On-site work mode * Base salary * Initial 3-month contract, followed by permanent employment Employment type: Full-time Salary: $35,000\.06 \- $40,000\.00 per month Application Question(s): * Do you hold a degree certificate or professional license? * Do you have experience working with Visio, Miro, Jira, and Office 365? * Do you have experience with Scrum methodology, Design Thinking, and ISO standards? Work location: On-site employment