Customer Service Representative

Description

Job Summary: We are seeking a Customer Service Representative to ensure customer satisfaction and manage maintenance and development activities in a dynamic environment. Key Highlights: 1. Opportunity for professional development in an international company 2. Work at a company recognized as one of the best places to work 3. Perform meaningful work that supports you and your family **About Abbott** Abbott is a global healthcare leader that creates innovative science to improve people's health. We are always looking ahead, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow and learn, take care of yourself and your family, be authentically you, and live a full life. You will have access to: Professional development with an international company where you can build the career you dream of. A company recognized as a top workplace in dozens of countries worldwide and named one of the world's most admired companies by Fortune. A company recognized as one of the best large workplaces, as well as a top workplace for diversity, working mothers, women executives, and women scientists. **The Opportunity** This Customer Service Representative position is located in CDMX within the Established Pharmaceutical Products Division. We are committed to bringing the benefits of our trusted medicines to more people in the world’s fastest-growing countries. Our broad portfolio includes high-quality, branded generic medicines. Ensure execution of activities aimed at maintaining and developing customers, thereby endorsing their satisfaction. **What You’ll Do** 1\. Enter consignment orders, sales, returns, fixed asset sales, and sales representative adjustments. 2\. Prepare invoices, verify amounts and products. Issue credit notes and re-invoice, ensuring appropriate authorizations are obtained. Enter supporting documentation and update shared folders and SharePoint sites for Customer Service. Generate sales reports and order status reports. 3\. Ensure proper service to internal and external customers, promptly notifying the department supervisor of issues—including root cause identification and preventive measures against recurrence. 4\. Receive complaints and/or claims, manage the portal, and ensure proper follow-up until resolution. 5\. Update revenue reports and Customer Service KPIs; prepare monthly performance presentations for Logistics Committees. 6\. Manage customer websites, download orders, enter invoices, send electronic invoice and credit note files to customers, and update and track the shipping document file. 7\. Complete all assigned training courses on time and in full. Adhere to and comply with the company’s established professional conduct standards. 8\. Perform other assigned duties that support strong performance and company development. Required Qualifications Bachelor’s degree in Economics/Administration, Humanities, or related field Intermediate English proficiency Minimum 1 year of experience in customer service or a related role, with knowledge of Microsoft 365 Office (Word, Excel, PowerPoint, Outlook, OneDrive, and Teams) Flexible working hours availability. Skills: Service-oriented attitude, interpersonal skills, resilience, teamwork, adaptability, process compliance. Employment Type: Indefinite-term position Salary: $10,531.12 – $13,248.27 per month Work Location: On-site employment