COLLECTIONS MANAGEMENT

Description

Position Summary: We are seeking a Strategic and leadership-oriented Collections Manager to lead high-volume collections operations and optimize recovery. Key Highlights: 1. Lead high-volume collections operations 2. Implement automation and AI technologies 3. Design data- and payment-behavior-based strategies Job Posting COLLECTIONS MANAGEMENT Location: Cuernavaca, Morelos Company: IZZI CALL CENTER CUERNAVACA. Posted on May 15, 2026 Valid until June 15, 2026 Net Monthly Salary $50,000\.00 Apply Reference Number: 21136393 Description At IZZI Telecom, we seek a strategic, leadership-driven, and analytically skilled professional for the Collections Manager position. Your mission will be to lead high-volume collections operations. Requirements * Required academic level: Bachelor's degree * Academic status: Graduated * Required field of study (related fields): Administration * Experience: Over 5 years in COLLECTIONS MANAGEMENT * Knowledge(s) and tool(s): + Bachelor's degree in Business Administration, Finance and Economics, Systems/Computer Engineering, Data Engineering, or related disciplines, with completed academic trajectory (degree and professional license) + Experience in high-volume collections (ideal: retail, financial, telecom, or fintech) + Experience managing operational teams or BPOs + Applied data analysis for collections + Advanced Excel / SQL / BI tools (Power BI, Tableau, etc.) + Knowledge of predictive models (desirable) + Experience with automation tools or CRM systems + Experience using artificial intelligence in collections processes (desirable) + Implementation of multichannel strategies (WhatsApp, SMS, call center, etc.) * Language(s): + None * Skill(s) and competency(ies): + Work quality + Logical\-Mathematical reasoning + Analysis and problem-solving + Critical thinking + Results orientation + Negotiation + Teamwork + Strategic planning + Communication * Candidate availability: + No travel required Schedule Some days Full-time 09:00 \- 19:00 Schedule clarification: 8-hour shift, 48-hour weekly workweek, 5 working days per week, location roles (Flores Magón and Río Mayo) Responsibilities and Activities * Lead high-volume collections operations by setting clear objectives and segment-specific recovery strategies. * Segment the customer portfolio by risk profile, debt age, and payment behavior to allocate resources efficiently. * Analyze key performance indicators (KPIs) for the department: contact rate, payment promise rate, conversion to actual payment, recovery per agent. * Implement automation and artificial intelligence technologies in collections processes to improve efficiency and reduce costs. * Supervise achievement of portfolio recovery targets (delinquency ratio, collection efficiency, days of overdue portfolio). * Design and implement data- and customer payment-behavior-analysis-based strategies. The company offers * STATUTORY BENEFITS * MAJOR MEDICAL EXPENSE INSURANCE * SAVINGS FUND * GROCERY VOUCHERS * BONUS GREATER THAN 15 DAYS * LIFE INSURANCE * SAVINGS BOX * DISCOUNTS WITH PARTNER BRANDS * ANNUAL BONUS * Indefinite-term employment contract Recruitment Process * Recruitment process start date: May 15, 2026 * Recruitment process duration: 1 month