Network Specialist, Diagnostics, and Advanced Technical Support

Description

Job Summary: We are seeking a Network Specialist for SOMA, a leading technology company, to deliver innovative solutions and support for infrastructure, ensuring productivity and security. Key Highlights: 1. Advanced technical diagnostics and resolution of network issues 2. Collaboration on strategic projects and infrastructure improvement 3. Technical training and documentation for operational continuity **What is SOMA?** SOMA is a leader in technology and information security. We specialize in delivering innovative, customized technological solutions tailored to our clients’ needs. Our focus is to enhance productivity through the implementation, optimization, and support of technological infrastructures, making us a trusted partner for technology and security projects. **Responsibilities:** * **Advanced technical diagnostics and issue resolution**: Manage and resolve complex issues across networks, applications, IP telephony, and servers. * **Desirable knowledge of security policies**: Ensure infrastructure protection through robust security policies and security incident management. * **Advanced technical support**: Provide Level 2 technical support to users, resolving incidents that lower tiers cannot handle, and ensuring critical issues are resolved effectively. * **Monitoring and optimization**: Desirable knowledge of configuring monitoring tools (Zabbix, Wazuh, Kibana) to assess system and network performance, anticipate potential failures, and guarantee availability. * **Collaboration on strategic projects**: Participate in implementing and improving technology projects, such as network expansion, cloud migrations, and infrastructure optimization. * **Technical documentation**: Create and update policies, procedures, and manuals to ensure operational continuity and compliance with internal and external regulations. * **Technical training**: Deliver training to users and other technicians on efficient management of systems, networks, and security tools. **Technical Requirements:** * **Academic Degree**: Completed or incomplete Bachelor’s degree in Systems Engineering, Information Technology, Telecommunications, or related fields. * **Certifications**: Desired certifications include: * **Cisco CCNA** (network and IP telephony management). * **ITIL Foundations** (IT service management). * **Microsoft Azure Administrator Associate** or equivalent cloud platform certifications. * **Fortinet NSE** or cybersecurity certifications. * **Technical Knowledge**: * Experience with **Windows, macOS**, and **Linux**. * Knowledge of **virtualization**, **storage**, **IP telephony**, and **cloud services**. * Familiarity with **monitoring tools** and **ticketing platforms** (Jira, ServiceNow). **Soft Skills:** * **Technical leadership**: Ability to make critical decisions and provide guidance to other team members in complex situations. * **Effective communication**: Clearly explain technical concepts to both technical and non-technical users, and collaborate with multidisciplinary teams. * **Service orientation**: Focus on customer satisfaction, adherence to service level agreements (SLAs), and delivery of rapid, efficient solutions. * **Complex problem solving**: Ability to analyze and effectively resolve critical technical issues, minimizing impact on operations. * **Adaptability**: Capacity to adapt to new technologies and methodologies, with a commitment to continuous learning. **Required Experience:** * Minimum **3 to 5 years** of professional experience in Networks, **advanced technical diagnostics and issue resolution**, in medium- or large-scale enterprise environments. * Relevant **technical certifications** (Cisco CCNA, ITIL, Microsoft Azure, Fortinet). * Experience in **infrastructure implementation projects** and handling critical incidents. * Proficiency with **monitoring tools** and **incident management**. * **Experience working under Performance Indicators (KPIs)** * **Incident resolution time**: Monitoring average time to resolve technical issues based on priority. * **SLA compliance**: Ensuring incidents are resolved within agreed timelines. * **Punctuality**: Adherence to assigned work schedules and hours. **Position Conditions:** * **Schedule**: Monday to Saturday, **09:00 to 19:00**, with a one-hour lunch break (variable depending on daily activities). * **Work location**: SOMA offices in **Santa Fe, CDMX**. Frequent client visits across **Mexico City (CDMX)** and the **State of Mexico (metropolitan area)**. * **Mobility**: Willingness to travel to clients via public transportation or personal means (car or motorcycle). Travel expenses will be reimbursed per the company’s per diem policy. **Cultural Profile:** At SOMA, we value **effective collaboration**, **adaptability to change**, and a consistent focus on **continuous improvement**. We seek professionals who share our commitment to **technical excellence**, **customer satisfaction**, and **technological innovation**. Our team must demonstrate a **strong work ethic**, **accountability**, and **technical leadership capability** in resolving critical problems. If you’re interested in joining a dynamic team and contributing to the continuous improvement of our clients’ IT infrastructure, apply today! Follow these steps: 1\.\- Apply to the position 2\.\- Send a text message to WhatsApp 55 2107 3133\. 3\.\- Indicate the position name: Network Specialist. 4\.\- Provide your full name. 5\.\- Specify your years of experience in a similar role. 6\.\- Indicate the day and time you can attend an interview. Thank you — feel free to contact us with any questions. Best regards. Employment type: Full-time, Indefinite-term contract Salary: $17,000.00 \- $20,000.00 per month Benefits: * Company parking Experience: * NETWORK SPECIALIST: 3 years (Desired) Work location: On-site