Floor Captain for Mexican Restaurant

Description

Job Summary: We are seeking a Floor Supervisor/Floor Captain to coordinate and lead the service team, resolve customer conflicts, train staff, and ensure high-quality service. Key Responsibilities: 1. Team coordination and supervision. 2. Personnel management and team leadership. 3. Staff training and development. **JOIN OUR TEAM AS FLOOR SUPERVISOR/FLOOR CAPTAIN AT CASA TAXCO** **LOCATION: CUERNAVACA** **Bachelor’s Degree in Gastronomy, University Technical Degree in Gastronomy, Bachelor’s Degree in Business Administration or related field.** **Experience: 2–3 years in a similar restaurant operations role (NOT in HR or other industries).** **WE OFFER: WEEKLY PAY, MEALS, COMMISSIONS** **Responsibilities** * Coordinate and supervise a floor team of approximately 20 people to ensure efficient and high-quality service. * Resolve customer complaints and conflicts. * Train staff. * Manage staff schedules and ensure adequate coverage at all times. * Ensure compliance with health, safety, and hygiene standards. * Recruit, train, and supervise branch personnel. * Evaluate staff performance and provide feedback to improve productivity. * Motivate and lead the team to foster a positive and collaborative work environment. * Suggest sales strategies and promotions. * Increase CPC (Cost Per Customer). **Skills:** * Proficiency in Soft Restaurant system. * Personnel management and leadership skills. **IF YOU MEET THE QUALIFICATIONS, PLEASE SEND YOUR RESUME TO HUMAN RESOURCES VIA WHATSAPP: 777 266 47 30** Employment Type: Full-time Salary: $2,205.00 \- $3,405.00 per week Work Location: On-site employment