Job Summary: Service Coordinator responsible for planning after-sales processes, organizing the workshop, and developing action plans for key performance indicators. Key Highlights: 1. Manages after-sales processes and workshop organization. 2. Develops and monitors action plans and performance indicators. 3. Supports staff development and collaborates with the After-Sales Manager. **AT FORD UNIVERSITY, WE SEEK TALENT LIKE A SERVICE COORDINATOR.** **Requirements:** Bachelor's degree in Administration, Industrial Engineering, or related field. Minimum 3 years of experience in this role (preferably with the Ford brand). Knowledge of after-sales operations (technical, administrative, and Body & Paint departments). Skills: Ø Leadership Ø Communication Ø Handling Difficult Interactions Ø Interpersonal Relationships Ø Teamwork Customer service orientation. Responsibilities: \- Prepare plans to ensure all after-sales processes and workshop organization. \- Develop and monitor action plans to track key performance indicators. \- Monitor and supervise the Body & Paint department. \- Understand current and approved compensation and motivation programs for staff, as a core component of people development. \- Provide support for any additional activities when strictly necessary. \- Work closely with the After-Sales Manager. Working Hours: Monday to Friday, 09:00–18:00 hrs; Saturdays, 09:00–14:00 hrs. We Offer: Base salary + Productivity Bonus + Statutory Benefits. If you meet the profile, apply through this channel or send your CV to jbarron@cever.com.mx Salary: Starting from $20,000.00 per month Work Location: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
