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Position Summary: The Teller is an entry-level position responsible for assisting with branch activities, delivering high-quality customer service, and contributing to profit generation. Key Highlights: 1. First point of contact for customers, delivering a positive impression. 2. Execute accurate banking transactions and manage branch cash. 3. Opportunities to refer customers to new products and services. Job Req Id: 26946872 Location(s): Querétaro City, Querétaro, Mexico Job Type: On\-Site/Resident Posted: Mar. 13, 2026 **Discover your future at Citi** -------------------------------- Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. **Job Overview** ---------------- The Teller is an entry-level position responsible for assisting in the execution of branch activities, including daily delivery of customer-facing services involving transaction processing, in coordination with the Customer Service function. The overall objective is to deliver high-quality customer service and help the branch generate profits by offering optimal solutions. **Responsibilities:** * Provide service as the first point of contact for Citi customers and deliver a positive first impression through effective and friendly customer service. * Execute efficient and accurate banking transactions, including handling branch cash, processing incoming/outgoing cash deposits, and maintaining the branch vault cash. * Identify referral opportunities for new products and services based on customers’ financial goals. * Educate customers on digital and self-service opportunities offered by Citi. * Comply with bank policies, operational controls, and regulatory procedures to ensure customer and bank asset security. * Ensure all customer needs are met and customer issues/concerns are managed effectively; escalate issues to higher levels when necessary. * Maintain strong knowledge of customer accounts and newly offered products and services. **Qualifications:** * Prior relevant experience preferred. * Proven experience in sales and customer service. * Experience handling cash. * Effective communication and problem-solving skills. * Ability to work well in a team environment. **Education:** * High school diploma or equivalent. The position description provides a high-level overview of the types of work performed. Additional job responsibilities may be assigned as needed. **Position Description: Teller (Nov 2025\)** Provide efficient and quality service to customers and users at the branch teller window by performing monetary operations (deposits and payments), account maintenance, inquiries, and promoting (prospecting) sales of financial products to support achievement of the branch’s operational and commercial goals. **Responsibilities:** * Provide service as the first point of contact for Banamex customers and deliver a positive first impression through effective and friendly customer service. * Execute efficient and accurate banking transactions, including handling branch cash, processing incoming/outgoing cash deposits, and maintaining the branch vault cash. * Offer Banamex financial products. * Inform customers about digital and self-service opportunities offered by Banamex. * Comply with bank policies, operational controls, and regulatory procedures to ensure customer and bank asset security. * Ensure all customer needs are met and customer issues/concerns are managed effectively; escalate issues to higher levels when necessary. * Maintain strong knowledge of customer accounts and newly offered products and services. **Qualifications:** **Education:** Verified upper secondary education (certificate, diploma, degree) \| University degree desirable Desirable bachelor’s degree in economics or business administration **Prior Experience** * Prior experience in sales and customer service desirable. * Prior experience handling cash desirable. **Technical Knowledge** * Proficiency in desktop computers and Office tools. **Competencies** * Frustration tolerance \| Resilience * Customer orientation * Attention to detail * Active listening * Problem solving **Personality** * Extroverted * Proactive * Helpful * Articulate \- **Job Family Group:** Customer Service \- **Job Family:** Branch Service \- **Time Type:** \- **Most Relevant Skills** Please see the requirements listed above. \- **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. \- *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.* *If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *Accessibility at Citi**.* *View Citi’s* *EEO Policy Statement* *and the* *Know Your Rights* *poster.*
