Technical Support

Description

Job Summary: We are seeking a Senior Technical Support Engineer for daily technological operations, with a focus on operational continuity, failure prevention, and autonomous incident resolution. Key Highlights: 1. Independent role focused on operational continuity and failure prevention 2. Responsible for systems, equipment, and connectivity across business units 3. Autonomous diagnosis and resolution of technical incidents We Are Looking For: **Senior Technical Support Engineer**, responsible for the daily technological operations of the corporate office and its business units. This position emphasizes operational continuity, failure prevention, and **autonomous incident resolution—not traditional help desk support.** The candidate will serve as the technical lead ensuring that systems, equipment, and connectivity operate correctly across business units. **Responsibilities:** * Ensure availability of equipment, network, and systems at branches and corporate office * Autonomous diagnosis and resolution of technical incidents * Identify root causes of recurring failures, implement permanent solutions, perform preventive maintenance, and monitor critical operational equipment * Basic administration of LAN/WiFi networks, routers, and links * First-level functional support (branch operating systems, ticket printers, readers, biometric devices, and peripherals) * Incident response and prioritization based on operational impact, and on-site support * User account, email, access, and configuration management **Requirements** **Education:** Bachelor’s degree in Systems Engineering, Computer Science, or related field **Experience:** Minimum 5 years in technical support and infrastructure, supporting multiple locations or branches, **with proven ability to operate autonomously without constant supervision.** **Personal vehicle required for travel to business units.** **High availability required.** **Technical Knowledge:** * Windows, hardware, and basic networking (IP, switches, routers, connectivity) * Support for administrative systems * Remote connections and VPN * Operational devices (ticket printers, peripherals) * Security cameras **We Offer:** Competitive salary based on experience ($18,000 net monthly) Bi-weekly payroll Statutory benefits Job stability Position Type: Full-time, indefinite term Salary: Starting at $18,000.00 per month Application Question(s): * Years of experience with mastery of the functions described above? Education: * Completed bachelor’s degree (preferred) Work Location: On-site employment