Summary: This role is a key position responsible for shaping and executing Everest’s Mexico strategy by establishing operational priorities that support business objectives. Highlights: 1. Shape and execute Mexico strategy with a focus on operational priorities 2. Drive process optimization, automation, and offshoring initiatives 3. Lead continuous improvement and foster cross-functional collaboration Company: Compañía De Seguros Generales Everest México Job Category: Operations Job Description: **About Everest:** Everest is a global leader in risk management, rooted in a rich, 50\+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. We are a global team focused on disciplined capital allocation and long\-term value creation for all stakeholders, who care deeply about our impact on communities and the wider world. **About the Role:** This role is a key position responsible for shaping and executing Everest’s Mexico strategy by establishing operational priorities that support business objectives while enhancing employee and customer experiences. The role partners closely across Mexico and the broader organization to create an efficient, scalable operating environment—driving process optimization, automation, and offshoring to ensure the right work is done by the right teams. It is accountable for setting and maintaining high service standards, managing day‑to‑day operations, and ensuring quality, resiliency, and compliance. In addition, the role leads the development and institutionalization of standard operating procedures, training materials, and workflow documentation, while fostering a culture of continuous improvement through strong leadership, change management, and cross‑functional collaboration. **Objective:** * Actively participate in shaping the Mexico strategy as part of the leadership team, with a strong focus on regulatory compliance, underwriting operations, and reporting obligations. * Serve as a key knowledge holder for Mexican insurance regulations, ensuring operational practices align with regulatory requirements. * Improve employee experience through clear, efficient, and compliant operating processes and systems. * Improve efficiency across departments by driving process optimization, automation, and offshoring initiatives. * Ensure a high standard of customer and regulatory service through disciplined operational execution. * Create and institutionalize SOPs, training materials, and workflow documentation across insurance and underwriting processes. * Collaborate across Mexico and global teams to align Operations strategy with existing tools, systems, and enterprise capabilities. **Responsibilities include but are not limited to:** * Serve as the primary operational expert on Mexican insurance regulation, ensuring compliance across underwriting and insurance operations. Own regulatory and compliance‑related activities including Article 142 KYC requirements, regulatory reporting (\#6 and \#8\), and reinsurance and statistical reporting. * Oversee and optimize insurance and underwriting processes, including maintenance and effective use of core systems and ERP platforms, driving efficiency, automation, and scalable operations. * Lead operational execution and continuous improvement initiatives aligned to Everest’s business strategy, while managing one direct report and institutionalizing SOPs, training, and process documentation. **Requirements and Qualifications:** * Minimum of 10–15 years of progressive experience in Mexican commercial P\&C insurance operations. * Strong expertise in Mexican insurance regulation, including regulatory reporting, underwriting‑related compliance, and KYC requirements (Article 142\). * Demonstrated experience with regulatory reporting, including reinsurance and statistical reporting. * Deep understanding of insurance and underwriting processes. * Experience maintaining or partnering on core systems and ERP platforms, including Visual Time. * Proven ability to lead process improvement and change management initiatives. * Strong organizational skills with the ability to prioritize high‑impact work. * Collaborative, team‑oriented leader with the ability to influence across functions. * Exceptional written and verbal communication skills, including the ability to provide concise executive summaries. * Experience across underwriting, finance, claims, or related insurance systems is a strong asset. * Bilingual (Spanish and English) required. * Infrequent travel, including occasional overnight or extended trips. *What if I don’t meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn’t align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.* **Our Culture** At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. * **Our Values** are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging. * **Our Colleague Behaviors** define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together. All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve. Type: Regular Time Type: Full time Primary Location: Mexico City, Mexico Additional Locations: Privacy Notice \| Everest (everestglobal.com)