Telephone Collection Officer

Description

Job Summary: We are seeking personnel for telephone-based collection activities, including customer service, renewal follow-up, delinquent portfolio management, and administrative processes. Key Responsibilities: 1. Collection management with delinquent customers 2. Telephone-based customer service 3. Customer portfolio management We are seeking personnel for the position of telephone-based collection officer Requirements: * Completed high school education. * Minimum 1 year of experience in customer service, payment platforms, collections, and/or handling objections. Responsibilities: * Telephone-based customer service. * Follow-up on renewals of suspended customers. * Collection management with delinquent customers * Provide information regarding services rendered to customers. * Customer portfolio management via Excel. * Coordination with collectors to ensure portfolio compliance. * Administrative processes. Benefits: * Working hours: Monday to Friday, 9 AM to 5 PM; Saturdays, 9 AM to 2 PM. Location: Mérida City Center. * Base salary plus bonuses. * Statutory benefits from day one. * Life insurance. * Food vouchers and more!. -Requirements- Minimum education: Upper secondary education - General Baccalaureate 1 year of experience Age: between 20 and 55 years Knowledge areas: Portfolio, Collections, Follow-up Keywords: resident, supervisor, sub-manager, responsible person, coordinator, collector, team leader, collections, payment, collection, call, call center, teleoperator, telephone operator, telephonist, telephone-based