Customer Service Agent

Description

Position Summary: We are seeking a Customer Service Agent to manage a high volume of calls and emails, delivering empathetic and professional service to senior adults and their families, with a focus on communication and multitasking. Key Highlights: 1. Empathetic and professional customer service. 2. Call, email, and evaluation coordination management. 3. Collaboration with branches and management for effective processes. **BACK OFFICE DE CHIHUAHUA is seeking a Customer Service Agent in Mérida, Yucatán** ----------------------------------------------------------------------------------- **Full Job Description** ----------------------------------- **Customer Service Agent \- 100% On-site** * **English: C1** * Mode: On-site (non-negotiable) * Start Date: April 20, 2026 **Schedule:** Full availability required (non-negotiable) Monday through Sunday, with two rotating days off **Two schedules are available:** Three agents will work the **day shift**, i.e., must be available Monday through Sunday between **6 a.m. and 11 p.m. PST** (with two consecutive days off) Two CSRs will work the **night shift**, i.e., must be available Monday through Sunday between **9:30 p.m. and 5 a.m. PST** (with two consecutive days off) **Salary:** USD 1,076 (fee-based arrangement) **Position Summary** We are seeking Customer Service Representatives to handle a high volume of inbound and outbound calls, delivering an empathetic and professional experience to senior adult customers and their families. This role requires strong communication skills, multitasking ability, and service orientation within a dynamic, on-site environment. **Responsibilities:** * Answer inbound calls from current customers and prospects with empathy and professionalism. * Conduct outbound follow-up, engagement, and lead nurturing calls. * Manage web inquiries and email correspondence, converting digital leads into next steps. * Provide clear information regarding services, pricing, timelines, and processes. * Accurately collect and record information in internal systems/CRM. * Coordinate in-home evaluations and communicate next steps to customers and families. * Maintain updated statuses and notes in the CRM. * Collaborate with branches, schedulers, and management for effective handoffs. * Attend trainings, meetings, and coaching sessions. * Comply with privacy and service standards. **Desired Education Level:** Higher education \- incomplete **Desired Experience Level:** Mid-level **Departmental Function:** Customer Service **Industry:** Call Centers / Telemarketing **Skills:** * English * Customer service * Advanced English *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69cd341f65000042001453ac\&source\=indeed*