Specialized Technician

Description

**SILPRO 3R is seeking a Specialized Technician** 1\. General Information * Department: Sales * Company: Silpro 3R * Position: Specialized Technician * Reports to: Vijusa Procurement Manager / Cancún Coordinator / Sales Manager * Location: (To be defined according to operations) * Working Hours: 08:00–18:00 hrs * Contract Type: Indefinite-term * Personnel Supervised: Not applicable * Code: LOG\-TEC\-006\-004 * Date Prepared: 11/02/2026 ⸻ 2\. Position Objective To optimize customers’ cleaning, disinfection, and laundry processes through specialized technical advisory services; ensure proper operation of loaned equipment via preventive and corrective maintenance; and identify commercial opportunities contributing to business growth. ⸻ 3\. Key Responsibilities * Diagnose, analyze, and resolve malfunctions in dosing equipment and cleaning/laundry systems. * Perform preventive and corrective maintenance on equipment installed at customer sites. * Provide timely and professional technical support to customers. * Prepare service reports, technical records, and equipment tracking logs. * Interpret electrical and hydraulic diagrams. * Administer equipment loan agreements. * Adhere to the scheduled visit calendar. * Manage routes, timeframes, and resources for customer support. * Record formulas and propose process improvements. * Identify cross\-selling opportunities and share them with the sales department. ⸻ 4\. Responsibilities * Maintain an excellent professional image and conduct with customers and suppliers. * Comply with safety standards for handling chemicals and equipment. * Document incidents affecting processes or equipment. * Prepare and deliver clear, complete, and timely reports. * Submit formal service reports to customers. * Support initial technical visits and site assessments for new customers. * Maintain continuous technical training. * Care for and keep assigned tools and equipment in good condition. * Handle confidential information responsibly. * Know the product portfolio and its applications. * Provide periodic feedback to immediate supervisor. * Fulfill schedules established by management. ⸻ 5\. Reports and Reporting * Daily: Visit minutes. * Weekly: Minor expense report. * Periodic: * Vehicle status and maintenance * Fuel consumption * Report of damaged equipment * Customer reports * Performance of installed equipment ⸻ 6\. Resources and Working Conditions * Assigned Resources: * Service vehicle * Computing and communication equipment * Technical tools * Spare parts and consumables * Conditions: * Field and office work * Regular interaction with customers * Availability for travel * Risks: * Transportation * Handling of chemicals * Use of technical tools * Benefits: Statutory ⸻ 7\. Position Requirements Academic Qualifications * Associate degree, Engineering, or related Bachelor’s degree Experience * Minimum 2 years in a similar position (preferred) Technical Knowledge * Electricity, electronics, mechanics, and plumbing * Dosing equipment and cleaning systems * Reading of technical diagrams and manuals * Use of measurement instruments * Basic Office and computer skills * Preferred knowledge of chemical products Skills * Customer orientation * Assertive communication * Problem solving * Organization and follow\-up * Teamwork * Initiative and proactivity * Honesty and responsibility Languages * Basic\-intermediate English (preferred 70%) ⸻ 8\. Performance Indicators (KPIs) * Completion rate of scheduled visits * Customer satisfaction level (complaints) * Timely and accurate submission of visit minutes * Compliance with technical reporting requirements * Performance of installed equipment * Vehicle condition and maintenance status * Attendance and punctuality Position Type: Full\-time Salary: $15,000\.00 per month Workplace: On\-site employment