Receptionist-Administrative (English C1)

Description

Job Summary: We are seeking a responsible and organized Receptionist with excellent customer service skills to manage internal and external communication, ensuring professional service delivery and efficient information handling. Key Highlights: 1. Key management of communication flow and professional customer service. 2. Fundamental role in appointment coordination and system updates. 3. Opportunity to work with advanced digital tools. **Monthly Salary:** $16,000 MXN **Work Mode:** On-site **Schedule:** Full-time * Monday to Friday \| 8 am \- 5 pm PST * Centro Mérida Yucatán **Requirements** * Experience in reception, customer service, administration, or similar roles. * Excellent written and verbal English communication skills at an advanced level (C1\); verification required. * Ability to handle multiple tasks and maintain accuracy in information entry. * Proficiency with digital tools (Zoom, CRM, digital calendars). * Organizational skills, punctuality, and process orientation. * Professional attitude and ease working within established guidelines. **Job Description** We are looking for a responsible, organized, and customer-oriented **Receptionist** to manage internal and external communication flow. This position is critical to ensuring professional service delivery, efficient call handling, appointment coordination, and timely updates of information in internal systems. The role requires precision, follow-up, a service-oriented attitude, and strict adherence to established operational procedures. **Main Responsibilities** **Phone Support** * Answer, screen, and transfer incoming calls promptly and professionally. * Ensure clear and efficient communication with customers and internal staff. **Inquiry Management** * Respond to requests received via Calendly on behalf of Managing Attorneys and Associate Attorneys. **Professional Communication** * Maintain courteous, respectful, and consistent interaction in every contact. * Project a professional image at all times. **Information Recording and Handling** * Accurately capture prospect data in Cerenade. * Correctly add the client’s profile link to Outlook calendar appointments. **Appointment Scheduling and Confirmation** * Schedule and confirm appointments for new clients, returning clients, and former clients for Managing Attorneys. **Customer Outreach** * Contact new prospects from Podium, W\&O’s website, and Yelp, following Front Desk Supervisor guidelines. **Use of Communication Tools** * Daily operation of Cerenade, Zoom, and Podium to ensure efficient communication with customers and internal teams. **Team Collaboration** * Actively participate as a team member, supporting additional tasks as required. **Compliance** * Ensure compliance with all W\&O Standard Operating Procedures (SOPs). **Desired Skills** * Experience with Cerenade, Podium, or similar tools. * Prior experience scheduling appointments or managing calendars. * Ability to maintain order, follow-up, and attention to detail. **Additional Information** This position is primarily sedentary and involves continuous computer use, communication platforms, and internal systems. This description is not exhaustive and may be adjusted based on W\&O’s operational needs. \#Administrativa25\. Job Type: Full-time Salary: $15,500\.00 \- $16,000\.00 per month Work Location: On-site employment