Admissions and Customer Service Executive

Description

Job Summary: We are seeking an Admissions and Customer Service Executive to provide information, resolve complaints, and manage patient registration in the hospital system. Key Highlights: 1. Customer service and complaint resolution 2. Management of hospital admissions 3. Part of a human and technological team HOSPITALES STAR MÉDICA. A Human-Centered Space We were founded on the desire to innovate and deliver a highly efficient private healthcare service concept in Mexico, grounded in technological leadership and human warmth. We invite you to join our qualified team at Hospital Star Médica Mérida as: "Admissions and Customer Service Executive" REQUIREMENTS: * Bachelor’s degree (degree certificate and professional license): fields of economics/administration, tourism, or communications * One year of customer service experience * Service-oriented attitude * SAP proficiency (preferred) * Availability to work morning shift (6:30 AM to 2:30 PM) * Electronic invoicing 4.0 * Basic English WE OFFER: * Base salary * Punctuality and attendance bonuses * Statutory benefits * Food vouchers * Direct employment with the company RESPONSIBILITIES: * Provide accurate information and resolve complaints from customers, physicians, patients, and their families * Report patient admissions to third-party payers via established channels to obtain authorization or eligibility * Assign the PMG ID in SAP during episode registration for hospital admission * Ensure that commercial terms set by third-party payers are applied to insured accounts Hospitales Star Médica thanks you for your time invested in our selection process, during which all data will be handled confidentially. Your provided information is protected under the Federal Law on Protection of Personal Data Held by Private Parties; please refer to our privacy policy on our website.