Technical Support

Description

Job Summary: Bellísima is seeking a Technical Support specialist to provide hardware, software, and connectivity technical support, ensuring technological operational continuity. Key Highlights: 1. Hardware, software, and connectivity technical support 2. Technical problem diagnosis and resolution 3. Management of technological asset inventory Bellísima, a leading company in the Cosmetics sector, is looking for your talent as a Technical Support specialist to join our team. Objective: Provide technical support to internal or external users to resolve incidents related to hardware, software, and connectivity, ensuring the company's technological operational continuity. Technical Knowledge - Hardware: Repair and preventive maintenance of laptops, PCs, printers, and peripherals. - Software: Installation and configuration of Windows/macOS, Office 365 suite, ERP systems, antivirus, and remote access tools (AnyDesk, TeamViewer). - Networks: Basic LAN/WLAN network configuration, TCP/IP protocols, cable crimping, and router configuration. Main Responsibilities: - Diagnose and resolve technical problems across corporate offices and stores. - Install and update operating systems and applications broadly. - Manage technological asset inventory (computing equipment and licenses). - Configure email accounts, corporate user accounts, network access, and telephone lines for new employees. - Document solutions and create user guides for frequently asked questions, among others. Professional Profile and Requirements: * Education: Bachelor's degree or Engineering in Systems, Computing, Informatics, or related technical field. * Experience: 2 years in a similar position. Work Schedule and Location: Monday to Sunday (rotating shifts with 2 days off). Location: Colonia México Oriente.-Requirements- Minimum Education: Upper Secondary Education - Professional Technical Education 2 years of experience Age: between 25 and 40 years Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist