Job Summary: Manages service requests, monitors customers, communicates incidents, and participates in collections and reporting to ensure objective achievement. Key Highlights: 1. Manages service requests and monitors the customer portfolio. 2. Communicates incidents and actively participates in collections management. 3. Generates follow-up reports and ensures achievement of objectives. MAIN RESPONSIBILITIES: 1- Process requests for new service subscriptions, cancellations, and customer relocations. 2- Monitor the customer portfolio to resolve potential incidents. 3- Maintain constant communication with the operational support team during contingencies affecting customer services. 4- Participate in collections management for invoices issued to customers. 5- Generate reports showing timely follow-up on customer needs. 6- Ensure achievement of monthly objectives. · WE OFFER: 1- Base salary plus commissions. 2- Statutory benefits from day one. 3- 30-day bonus (aguinaldo). 4- Savings fund. 5- Grocery vouchers. 6- Life insurance. 7- Major medical expense insurance. 8- Discounts on company products and services.-Requirements- Minimum education: Upper secondary education - General Baccalaureate 2 years of experience Languages: Spanish Age: between 25 and 45 years Keywords: director, management, governance, regency, executive, managing, executive, care