Sales Supervisor

Description

Job Summary: The Sales Supervisor is responsible for ensuring the achievement of commercial objectives through supervision and development of the sales staff, guaranteeing operational execution in the field. Key Highlights: 1. Supervise and develop the unionized sales team. 2. Ensure achievement of sales and productivity targets. 3. Optimize freezer usage and customer growth. We Are Seeking: Sales Supervisor Function: Operations Reports To: Sales Leader Scope: Local Location: Mérida Terms & Conditions: Full-time · WHO WE ARE Do you want to be part of a company that makes a difference around the world? At Unilever, we have a clear purpose—to make sustainable living commonplace. Through our 400 brands reaching 2.5 billion people every day, our goal is to generate positive social impact globally and locally. PURPOSE OF THE POSITION Unilever is where you can bring your purpose to life through your work: building a better business and a better world. The Sales Supervisor is responsible for ensuring the achievement of commercial objectives in assigned territories through supervision, coordination, and development of the unionized sales personnel. Guarantee correct operational execution in the field, customer growth, and optimization of freezer usage for ice cream sales, while maintaining standards of quality, safety, and service. KEY RESPONSIBILITIES Supervise and support the assigned unionized sales team across 3 territories, ensuring compliance with routes, policies, and operational standards. Ensure achievement of sales, coverage, and productivity targets as defined by established KPIs. Follow up on operational matters at units and ensure correct field execution (inventories, routes, deliveries, daily indicators). Monitor and optimize the usage and performance of ice cream freezers, ensuring product visibility, availability, and proper maintenance. Implement commercial initiatives focused on customer growth, opening new outlets, and improving sales volume. Ensure correct execution of POP materials, planograms, and display standards. Analyze daily and weekly data to propose actions that drive results. Coach, train, and develop the unionized team to strengthen their sales, service, and operational skills. Ensure compliance with internal policies, safety standards, ethics, and union procedures. Coordinate administrative activities: reporting, incident tracking, audit follow-up, and team documentation. WHAT DO YOU NEED TO APPLY FOR THIS POSITION? Experience Education: Completed bachelor’s degree or technical qualification. Experience: 24 years of sales supervision experience, preferably managing unionized personnel. Experience in fast-moving consumer goods (FMCG), food and beverage retail distribution, ice cream, or retail (desirable). Knowledge: Commercial KPIs, route management, operational indicator handling. Field team management and incident resolution. Ability to interpret commercial and operational data. Skills: Leadership and team management. Effective communication. Results orientation. Decision-making. Negotiation and conflict management. Availability: Monday to Friday, with occasional Saturdays as required by operational needs. Driver’s License and Mobility: Valid driver’s license. Willingness and ability to travel within assigned territories. Purpose & Service Work with purpose for the benefit of others. Has an internal compass of purpose that inspires action. Demonstrates humility, understanding that leadership is service to others—both within and outside Unilever. Believes in and contributes to Unilever’s purpose of making sustainable living commonplace. Personal Mastery – Always brings their best self. Actively develops personal wellbeing and resilience. Possesses emotional intelligence to receive feedback, manage mood and motivation, and generate empathy for others. Sets high standards for themselves. Agility – Constantly curious and courageous. Explores the world around them, continuously learning and developing their skills. Adapts plans and leadership style to meet changing situations with urgency. Learns from the past, envisions the future, and maintains healthy dissatisfaction with the status quo. Business Acumen – Generates value across channels and customers. Creates new opportunities for profitable growth through the core business and beyond. Drives sustainable growth with purpose, engaging diverse partners across the system for change. Brings external insights inward, encouraging experimentation and intelligent risk-taking. Talent Catalyst – Develops and amplifies people’s potential. Creates an inclusive climate, empowering everyone to bring their best selves. Invests in people: trains individuals and teams to reach their full potential. Inspires powerful teamwork and collaboration, connecting people to achieve better results. Consumer Love – Creates better futures for our consumers, every day. Champions the consumer voice in everything we do, always. Invests time both inside and outside the company to understand consumer needs. Regardless of role, always seeks better ways to serve consumers. Passion for High Performance – Inspires the energy needed to win and grow. Generates intensity and focus to motivate people to deliver rapid results. Thinks and acts like an owner, using data and insight to make decisions. Takes personal accountability and ownership for execution and results.-Requirements- Minimum Education: Higher Education – Bachelor’s Degree 2 years of experience Age: 30 years and above Driver’s Licenses: Class A Keywords: resident, supervisor, assistant manager, team leader, responsible person, coordinator, manager, captain, cambaceo, sales