Patient Care Coordinator (Merida, YUC)

Description

Job Summary: We are seeking Virtual Health Assistants to support U.S. medical offices, with a focus on patient care and operational excellence. Key Highlights: 1. Long-term professional position focused on patient care. 2. Opportunity for professional development and job stability. 3. Collaborate with a global organization expanding in Mexico. **We Are Hiring Virtual Health Assistants (HVAs)** **On-site Position – Mérida, Mexico (Residencial Pensiones IV) ➡️ Remote Work Option Available** **After 1 Year (Subject to Performance and HIPAA Compliance)** **Snapscale is hiring Virtual Health Assistants to support established U.S. medical offices!** **We have IMMEDIATE openings!** **NEXT STEPS:** **1\. Complete your application.** **2\. Record your video interview (3 questions).** **3\. Phone interview with the hiring manager.** **4\. Your profile will be shared with potential medical clinics!** **5\. Final interview with the client — if selected, you start your new job!** **NOTE: This is a long-term, on-site professional position focused on patient care and** **operational excellence. We seek qualified candidates for immediate onboarding. Don’t miss** **this opportunity to achieve job stability.** **What You’ll Do:** * **Answer incoming patient calls for medical offices.** * **Schedule, reschedule, and confirm appointments.** * **Manage electronic medical record (EMR) systems.** * **Verify insurance benefits (VOB).** * **Support the prescription refill process.** **Who We’re Looking For:** * **Prior experience in clinics, medical offices, or hospitals.** * **Familiarity with medical terminology (medical billing knowledge is a plus).** * **Advanced English proficiency (B2 or higher) and Spanish fluency.** **What We Offer:** * **Competitive salary based on experience.** * **Annual performance reviews with opportunities for salary increases.** * **Stable full-time schedule aligned with U.S. business hours.** * **On-site position with strong long-term growth potential.** * **Remote work option after one year (subject to HIPAA compliance).** **Ideal Candidate Profile** * **Minimum 2 years of experience in the healthcare sector.** * **Full fluency in English and Spanish.** * **Strong organizational and multitasking skills.** * **Excellent interpersonal and communication skills.** * **Proficiency in healthcare management software.** * **Ability to work effectively in a team environment.** * **Exceptional attention to detail and problem-solving ability.** **About Snapscale** **Snapscale is redefining the virtual assistant experience. Since 2017, we’ve partnered with U.S.** **companies to deliver high-quality support within a professional, structured environment that** **prioritizes employee development.** **In our expansion into Mexico, we seek individuals who want to be a fundamental part of something** **big—not just fill an opening. With over 400 collaborators across the U.S., India, and the Philippines,** **you’ll have the backing of a proven global organization as you help us build our new team in Mérida.** **For more information, email: team.mexico@snapscale.org