Bilingual Customer Service Representative

Description

Position Summary: A schedule coordinator and customer service representative who will manage appointments, handle phone inquiries, and resolve incidents with a customer-centric focus. Key Responsibilities: 1. Customer and caregiver phone support 2. Daily schedule planning and coordination 3. Referral management and operational follow-up Scheduler / Customer Service Representative **Schedule:** Monday to Friday \| 8:00 AM – 5:00 PM (EST) **Salary:** USD **$1,062** Responsibilities * Customer and caregiver phone support. * Daily schedule planning and coordination. * Referral management and operational follow-up. * Updating information in internal system (ClearCare). * Administrative support and internal coordination. * Incident resolution with a customer service focus. Requirements * High school diploma or equivalent. * **2 years of experience** in Customer Service, Scheduling, or administrative roles. * **English C1 level (mandatory)**, both spoken and written. * Excellent telephone communication skills. * Strong organizational skills, multitasking ability, and stress management. * Basic proficiency with office tools. * Availability for on\-call duty as needed. \#schedulers25 Employment Type: Full-time Salary: $18,000\.00 \- $18,300\.00 per month Application Question(s): * What is your conversational English level? * Have you worked in customer service for the United States? Experience: * Bilingual Customer Service Call Center: 1 year (Mandatory) Language: * English (Mandatory) Work Location: On-site employment