Operational Assistant - Bilingual

Description

Job Summary: Provide operational support to ensure the smooth daily functioning of branches, guaranteeing order, follow-up, and compliance with internal processes. Key Highlights: 1. Comprehensive operational support at branches 2. Logistics, maintenance, and personnel management 3. Customer interaction and administrative support Job Objective Provide operational support to ensure the smooth daily functioning of branches, guaranteeing order, follow-up, and compliance with internal processes. MAIN RESPONSIBILITIES Operations and Logistics Assist in supervising branch opening and closing procedures. Track appointment schedules and report incidents. Verify that facilities are clean and in good condition. Check availability of supplies and materials and report shortages. Assist in managing and receiving weekly orders. Cover front desk duties as needed. Maintenance Coordinate with the Administrative Department. Assist in reporting maintenance needs. Schedule maintenance vendors and follow up on their services. Open and close branches outside regular hours to carry out maintenance tasks. Personnel Management Support Channel staff inquiries or needs to management. Assist in logistics for training sessions. Assist in verifying uniform compliance and professional appearance. Customer Service Assist in monitoring messages (WhatsApp, email, etc.). Channel complaints or suggestions to management. Provide floor support when required. Ideal Profile Previous experience in administrative or operational roles (preferably in services, retail, hospitality, or spa). Organized, proactive individual with attention to detail. Strong communication skills and a friendly demeanor with both team members and customers. Ability to follow up and resolve day-to-day operational issues. Basic proficiency in digital tools. Proficiency in spoken and written English. Personal vehicle. Specifications Work schedule: Monday to Saturday, 11:00 AM to 8:00 PM, with Sundays and statutory holidays off. Schedule may vary according to job requirements. -Requirements- Minimum education: Higher education – Bachelor's degree 1 year of experience Languages: English Age: between 24 and 45 years Knowledge: Team management, Decision-making, Facilities management, Microsoft Excel, Organization, Follow-up, Supervision, Operational support Driver's license: Class A Keywords: helper, assistant, auxiliary, aux, aide, operative, operational, assistant, helper, aide