Position Summary: Responsible for ensuring settlement of advance payments for reservations, coordinating with guests and agencies to guarantee confirmation of guarantees. Key Highlights: 1. Ensure settlement of advance payments for reservations 2. Operation of hotel software and virtual payment terminals 3. Key skills: commitment, analytical ability, proactivity, teamwork Job Offer Prepayment Agent Location: Solidaridad, Quintana Roo Company: OCCIDENTAL AT XCARET DESTINATION Posted on March 26, 2026 Valid until April 24, 2026 Net Monthly Salary $12,039\.00 Apply Reference Number: 21100382 Description Responsible for ensuring that all reservations requiring advance payment (security deposits, non-refundable rates, or agency payments) are settled prior to guest arrival. Requirements * Required academic level: Bachelor’s degree * Academic status: Diploma or certificate * Required field of study (related fields): Administration * Experience: 6 months \- 1 year as a Prepayment Agent * Knowledge(s) and tool(s): + Operation of hotel software and virtual payment terminals (e.g., Stripe, PayPal, or direct banking systems). + In-depth knowledge of the “fine print” of each rate to determine when to charge and when not to charge. + Ability to track international wire transfers and deposits in the hotel’s bank statements. + Knowledge of standards for secure handling of credit card data. + Professional writing skills to courteously yet firmly request payments from guests and travel agencies. * Language(s): + None * Skill(s) and competency(ies): + Commitment + Analytical and problem-solving ability + Results orientation + Proactivity + Teamwork * Candidate availability: + No travel required Schedule Some days Full-time 07:00 \- 15:00 Schedule clarification: Details provided during interview Responsibilities and Activities * Notify the reservations department of unpaid payments to proceed with reservation cancellation if necessary. * Process charges to credit cards provided by guests for non-refundable reservations. * Review daily the report of upcoming arrivals lacking payment guarantees. * Contact guests or travel agencies via email or telephone to request pending payments. * Apply confirmed payments to the corresponding folio within the PMS system so front desk can view them accordingly. * Verify that deposits and bank transfers have been correctly reflected in the hotel’s accounts. * Reconcile security deposit accounts with the accounting department at end-of-day closing. The company offers * Statutory benefits * Indefinite-term employment contract Recruitment Process * Application \- Via this platform, or visit SEECAT Playa del Carmen offices * Office hours \- Monday to Friday, 08:00 to 16:00 * Address \- Av. 30 Lotes 6, 7 and 8, Mz. 96, Centro, 77720 Playa del Carmen, Q.R. * Start date of your recruitment process: March 26, 2026 * Duration of recruitment process: 2 weeks