Senior Telephone Executive

Description

Job Summary: We are seeking a dynamic and collaborative Collections Manager for a Mexican financial institution with an innovative spirit and commitment to social impact, focusing on customer retention, telephone-based collections management, payment negotiation, and collaborative teamwork. Key Highlights: 1. Young, dynamic, and collaborative team with an innovative spirit. 2. Promotes financial inclusion and local economic growth. 3. Focus on continuous learning and professional development. **Description:** ---------------- We are looking for a Collections Manager who wants to transform lives! Location: Corporate Office, Mérida Who Are We? We are a Mexican financial institution committed to developing microbusinesses and local merchants. We promote financial inclusion by providing credit solutions that drive economic growth from the local level to the national level. ✨ What sets us apart is our young, dynamic, and collaborative team, with fresh ideas and an innovative spirit. We believe in talent, continuous learning, and building an environment where everyone can grow. With a strong presence in southeastern Mexico and expansion plans, we seek individuals passionate about social impact and professional commitment. Can you imagine being part of a project that improves lives and communities? This is your moment! What Will You Do in This Role? * Customer Retention Welcome calls Birthday congratulations Service quality surveys Promotional campaigns * Telephone-Based Collections Management Make calls to customers with pending or overdue credit payments. Verify each customer’s situation and agree upon customized payment plans to regularize their debt. * Payment Negotiation and Agreements Analyze customers’ repayment capacity and propose mutually beneficial payment alternatives. Maintain detailed records of agreed commitments and conduct timely follow-ups. Monitoring and Reporting * Enter payment agreements and updates on customers’ credit status into the system. Prepare daily or weekly reports on portfolio recovery progress. Manage mass messaging. Collaborative Work * Coordinate with Promoters, Credit Analysts, and Branch Managers to obtain up-to-date information on assigned accounts. Participate in collections meetings, contributing ideas and solutions to improve management effectiveness. Compensation Package Statutory benefits. Working Hours: Mon–Fri 8:30 am–6:00 pm; Saturday 8:30 am–2:00 pm ️ Integralis Telemedicine Services, Dental Assistance, Optical Assistance, Accident Medical Assistance, Health Services, Preventive Health Examinations, Medication Support, Discount Club at authorized merchants, Emergency Support for Serious Illness, Funeral Expense Support, Death Benefit, among others (effective after the 3rd month). Preferential-rate loans via the Laffy app (effective after the 3rd month). Food vouchers (effective after the 3rd month). Savings fund (effective after the 3rd month). Training, development, and professional growth. **Requirements:** --------------- What Are We Looking For in You? Completed high school diploma, technical degree, or incomplete undergraduate degree. Minimum 1 year of experience in telephone collections. Experience in call centers. Proficiency in computer use, CRM systems, and messaging tools. Clear verbal communication and empathy toward customers. Frustration tolerance and objection handling skills. Results-oriented mindset and goal achievement focus. Discretion and confidentiality in data handling.