Optical Department Leader

Description

Job Summary: Provides comprehensive support for customer service and optical technical processes, ensuring quality, personalized consulting on optical products, and achievement of commercial targets. Key Responsibilities: 1. Customer service and personalized optical product consulting 2. Cash handling, invoicing, and daily transaction recording 3. Customer loyalty management and support in appointment coordination Job Posting Optical Department Leader Location: Solidaridad, Quintana Roo Company: GVMV, S.A. DE C.V. Posted on March 26, 2026 Valid until March 29, 2026 Net Monthly Salary $11,400\.00 \- $20,400\.00 Apply Reference Number: 21100362 Description A professional who provides comprehensive support in customer service and optical technical processes, ensuring high-quality service, personalized consulting on optical products, and contributing to the company’s commercial target achievement. (Position for Walmart Centro branch) Requirements * Required academic level: High school or vocational training * Experience: 6 months \- 1 year as Optical Department Leader * Knowledge(s) and tool(s): + Knowledge and experience in store management + Proficiency in lens adjustment and mounting tools + Knowledge of sales techniques and personalized service + Knowledge and experience in optical store management * Language(s): + None * Skill(s) and competency(ies): + Continuous learning + Proactivity + Teamwork + Work quality + Problem analysis and resolution * Candidate availability: + No travel required Schedule Some days Full-time 11:00 \- 20:00 Schedule clarification: Monday to Sunday with one day off Functions and activities * Assist in organizing, inspecting, and restocking optical products and accessories * Prepare quotations, record orders, and follow up on deliveries * Cash handling, invoicing, and daily transaction recording * Handle warranty claims, minor repairs, and customer loyalty initiatives * Assist in coordinating appointments and referring patients for visual examinations * Receive, guide, and advise customers in selecting lenses, frames, and other optical products based on personal needs * Collaborate in taking measurements, frame adjustments, and lens mounting Benefits offered by the company * Statutory benefits * Life insurance, free eyeglasses, educational financial assistance, career development plan, additional days off * Indefinite-term employment contract Recruitment process * Recruitment process start date: March 26, 2026 * Recruitment process duration: 1 week