In house

Description

Job Summary: Operational and administrative management of the brand to streamline customer operations, ensure top-tier service, and resolve incidents. Key Highlights: 1. Manages the brand and operations to streamline customer service 2. Coordinates with departments to ensure optimal customer resolution 3. Monitors shipments to validate package status and location **Position Objective** Enhance brand positioning with customers by managing operations and administration to accelerate customer operations and increase shipment volume. **Job Functions or Activities.** \- Generate shipping labels and pickup requests by entering sender and recipient data into "SCI" (Interactive Command System) to expedite package pickup. \- Report special cases and coordinate with relevant departments to deliver optimal service and resolution to customers. \- Analyze tracking of customer shipments by monitoring shipments generated in the tracking system to validate package status and location, enabling customers to know where their shipment is located. \- Generate and send daily reports aimed at reducing service-related incidents. **Requirements** Minimum Education: Bachelor's degree in Administration, Logistics, or related field. PC and Excel proficiency. Work Experience: 1 year. Travel Required: No. **What We Offer You** * A competitive salary * A variable compensation scheme * Benefits exceeding statutory requirements. * A career development plan within the company. **Competencies:** * Competencies * Safety and Well-being, Results Orientation, Teamwork * Creativity and Openness to Change, Customer Service **Location:** Tablaje Catastral \#4211\-B, Umán, 97390 Umán, Yuc. Employment Type: Full-time Salary: $10,000\.00 per month Benefits: * Savings fund * Life insurance * Grocery vouchers Workplace: On-site employment