




Job Summary: We are looking for someone to manage collections and reduce premium receivables, ensuring cash flow stability and excellent customer service. Key Highlights: 1. Challenge boundaries and drive progress for a better world. 2. An opportunity to grow and leave your mark. 3. Enhance your skills and experience a transformative journey. Job Description: **At AXA Mexico, we seek individuals who dare to challenge boundaries and drive progress for a better world!** If you are not afraid of challenges, wish to grow and leave your mark, this is your opportunity to live an experience that transforms lives—including your own. Are you ready to reach your full potential and make a difference? Join our team and become part of an organization that respects diversity, fosters inclusion, and promotes innovation. Here, every step you take brings you closer to the best version of yourself. **Job Objective:** Reduce premium receivables through coordination with external and internal departments (customers, agents, brokers, and internal commercial, underwriting, issuance, and co-insurance teams) to regularize collections, prevent overdue receivables, improve cash flow, and enhance service by maintaining paid policies. **Key Responsibilities:** * Analyze deposit entries across all insurance lines. * Request application or refund of entries after verifying compliance with established guidelines. * Coordinate with sales force, service executives, managers, and directors regarding application or refund of deposit entries. * Generate weekly performance reports. * Monitor KPIs to measure effectiveness in managing deposit entries. * Manage collections for premium receivables across Auto, Property & Casualty, Health, and Life insurance lines. * Generate and analyze policy account statements. * Review policy status daily across all systems. * Conduct daily internal and external communication via email, phone calls, and various channels—customers, agents, brokers, as well as commercial, underwriting, and service departments. * Review STC folios for applications, refunds, and protections. * Weekly coordination meetings. * Track payment commitments. **Requirements:** * Academic background: Completed bachelor’s degree in economics or administration (preferred). * Type and duration of experience: 1 year of collections experience in insurance companies (preferred). Customer service experience required. * Knowledge: Comprehensive understanding of all insurance lines. * Tools: Microsoft Office, Excel (reporting, data cross-referencing, pivot tables). Numerical data analysis. \* This position accepts applications even if the candidate does not reside in Mérida \* Competencies: * Execution. * Problem solving. * Customer orientation. **What We Offer You?** At AXA Mexico, we provide a path to enhance your skills, grow personally and professionally, and experience a journey that challenges you to become better every day. Here, your potential is the seed of change, and your progress is the driving force to transform lives. **Our Commitment to You:** **Potential:** Grant you autonomy to make decisions and lead change. **Progress:** Listen to you and support your development, expanding both your human and professional capabilities. **Care:** Ensure your holistic well-being—both personal and professional. Ready to take the next step? Know You Can — because at AXA, your success story starts now. **About AXA** Have you ever wondered what it would be like to work somewhere where you can achieve your full potential? We are a French multinational company, a global leader in insurance, operating in 50 countries and serving over 95 million customers worldwide. Since 2008 in Mexico, we have protected and cared for nearly 5\.9 million Mexicans, thanks to our more than 5,000 committed employees. At AXA, we celebrate the diversity of ideas and perspectives, as it makes us stronger. We foster an inclusive, sustainable environment filled with opportunities to learn, collaborate, and create. Here, every idea matters, every voice is valued, and your development is our mission. If you’re ready to take the next step and dare to be your best self, AXA Mexico is waiting for you. Dare to live the AXA experience and build a future full of opportunities.


